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Cary

    SNOW Leader - Cary, United States - eTeam

    eTeam
    eTeam Cary, United States

    1 week ago

    eTeam background
    Description
    Top Skills' Details

    • Ability to lead and own ServiceNow for global enterprise

    •Dynamic Thought & People Leadership Skills... confident in ability to build awareness and generate "buy-in" with executives across other business units

    •15+ years of experience in Information Systems and Technology including an understanding of Service and Business Processes

    Secondary Skills - Nice to Have
    • Design
    • Workflow
    • cloud
    • service desk
    • service management
    Job Description

    •Experience influencing stakeholders across the organization

    •Experience with large companies 7000+ emp

    •Experience working in a multicultural, international organization

    •Excellent written/verbal communication and presentation skills

    •Strong organizational, consultative, and conflict resolution skills

    •Good analytical skills, details oriented, ability to effectively listen to and resolve customer issues

    •Good business acumen, ability to understand end to end business processes and work in a global environment

    •Solid teamwork and interpersonal skills to work well on cross-functional teams and at all levels of an organization

    •Relevance competency certification and education

    Additional Skills & Qualifications

    •Drive the service and cloud platform vision across IT and the business

    •Manage and analyze business requirements / processes and define the right solutions

    •Evaluate system integration considerations to determine appropriate technology solutions.

    •Design, configure/code, tests and documents solutions based on user/business requirements.

    •Ensure SNOW platform is highly available, up to date and with high data quality

    •Continuously seeks ways to improve customer experience and users experience from SNOW platform

    •Explore ways to expand and integrate SNOW platform for new services

    •Integrate / maintain robust operation and project management processes

    •Follow up with stakeholders as needed

    Employee Value Proposition (EVP)

    Highly influential role aligned to a massive global instance of ServiceNow, a company fully invested in continuing the growth & utilization of the platform, and backing to create, design, build, implement, and lead the world's premier Service Management suite
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