Senior Manager, North America e-Commerce - Brea, CA
1 month ago
Job summary
This role will lead and oversee the entire order management process to ensure efficiency accuracy and customer satisfaction. This position reports to the Vice President of Client Services-North America and is part of the Client Services Leadership Team located in Brea CA.Responsibilities
- Lead and develop high-performing teams: Provide strategic leadership and mentorship to the order management team across the US and Canada fostering a culture of accountability continuous improvement operational excellence.
- Oversee end-to-end order management customer experience Manage the full order lifecycle—from processing fulfillment—ensuring accuracy timeliness customer satisfaction Build maintain strong relationships with strategic customers address inquiries resolve issues effectively.
Job description
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