- Maintain knowledge of the Fair Debt Collections Practices Act (FDCPA) and Municipal Claims and Tax Liens Act (MCTLA), along with PLA procedures.
- Manage a high volume of incoming calls and website inquiries, adhering to PLA protocols.
- Promptly return voicemail messages to property owners following established guidelines.
- Quickly assess file statuses to deliver appropriate responses to inquiries.
- Negotiate payment arrangements that align with client and PLA standards, accurately calculating payments and recording instructions.
- Evaluate caller situations for hardship consideration and assist with application preparation as needed.
- Document detailed and precise call summaries, ensuring proper file records.
- Communicate effectively with legal staff, account managers, and other departments.
- Handle dissatisfied callers, resolve complaints, and redirect inquiries when necessary.
- Meet established key performance indicators (KPIs).
- Attend the office as scheduled and perform other duties as assigned.
- Confident and clear speaking voice on the phone.
- Engaging verbal skills paired with excellent active listening abilities.
- Demonstrated poise, empathy, and tact in communications.
- Adept at synthesizing information from diverse sources.
- Ability to analyze conversations rapidly and provide succinct, accurate summaries.
- Strong relationship-building skills, working effectively with individuals at all organizational levels.
- Proficiency in MS Office.
- Dependable with a solid work ethic and integrity.
- One to three years of experience managing collection claims in accordance with the FDCPA and FCEUA.
- Fluency in Spanish is a plus (premium pay available).
- High School Diploma or equivalent.
- One to three years of experience in managing collection claims under the FDCPA and FCEUA.
- Competitive salary based on experience.
- Health Reimbursement Arrangement (for full-time employees).
- Dental and Vision Coverage (for full-time employees).
- 401(k) Retirement Investment Plan with Employer Match.
- Paid Time Off & Holidays (for full-time employees).
- Section 125 Flexible Spending Account.
- Various Supplemental Life and STD/LTD Insurance Options.
- Employee Assistance Program.
- Access to a free fitness facility.
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Customer Service Representative - King of Prussia - Portnoff
Description
Position: Customer Service Representative
Department: Operations - Legal
FLSA Status: Non-Exempt
Worksite status: Remote (After Successful Completion of 100% On-site Training)
Anticipated Start Date is October 1, 2025
Portnoff Law Associates, Ltd. has been a leader in the collection of unpaid real estate taxes and municipal utility fees since 1989. Currently serving over 200 municipal clients across Pennsylvania, our main office is located in King of Prussia, with additional offices in Allentown and Aliquippa.
At PLA, we are looking for enthusiastic individuals who are dedicated to excellence and possess exceptional verbal and written communication skills. Joining our team means becoming part of a community that values serving clients with integrity. Our supportive environment encourages long-term careers, with many employees celebrating over a decade of growth and leadership opportunities. We pride ourselves on offering a healthy work-life balance.
Our corporate King of Prussia office features secure and free parking, conveniently located near Routes 76 and 202, with straightforward access to public transportation. Plus, enjoy a competitive employment package that includes fantastic benefits and complimentary access to our fitness facility - a great way to kickstart your rewarding career with PLA
Role Summary:
The Customer Service Representative serves as the primary point of contact for property owners regarding the collection of delinquent municipal taxes and fees. In this role, you will handle inbound calls and voicemail inquiries, providing detailed information about unpaid claims, negotiating payment terms, and assessing hardship eligibility.
Essential Duties and Responsibilities:
Qualifications:
Education and/or Experience:
Compensation and Benefits:
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Customer Service Representative
Only for registered members King of Prussia, PA, USA
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Customer Service Representative
Only for registered members King of Prussia, PA
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Client Service Representative
Only for registered members King of Prussia, PA, US
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Client Service Representative
Only for registered members King of Prussia, PA
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Customer Service Representative
Only for registered members King of Prussia, Pennsylvania, United States
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Customer Service Representative
Full time Only for registered members Upper Merion Township
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Customer Service Representative
Full time Only for registered members Upper Merion Township
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Patient Services Representative
Only for registered members King of Prussia, PA
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Customer Service Representative
Only for registered members King of Prussia
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Patient Services Representative
Only for registered members King of Prussia
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Customer Service Representative
Only for registered members King of Prussia
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Customer Service Representative
Only for registered members King of Prussia
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Client Service Representative
Only for registered members King of Prussia
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Patient Service Representative
Only for registered members King of Prussia
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Patient Service Representative
Only for registered members King of Prussia, PA
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Patient Service Representative
Only for registered members King of Prussia
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Patient Service Representative
Only for registered members King of Prussia, PA
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Patient Service Representative
Only for registered members King of Prussia
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Patient Service Representative
Full time Only for registered members Upper Merion Township
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Customer Service Representative
TEMPORARY Only for registered members Wayne
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Patient Service Representative
Only for registered members King of Prussia, PA