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    • Part Time Visitor Center Supervisor - Baltimore, MD - Visit Baltimore

    Visit Baltimore
    Visit Baltimore Baltimore, MD

    2 months ago

    Part time
    Description

    Company Mission:

    As Baltimore's official destination marketing organization, our mission is to promote, sell and encourage visitation to drive economic impact for the city and its residents. We craft and communicate the Baltimore narrative, advance the tourism and hospitality industry and support community.

    Company Values:

    Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community, and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture:

    · Practice Mindfulness

    · Empower Collaboration

    · Exemplify Adaptability

    · Celebrate Diversity

    · Ignite Innovation

    Summary:

    Visit Baltimore is seeking a Part Time Visitor Center Supervisor to assist in the successful operation of the Baltimore Visitor Center. This position includes 3 working days per week (Tuesday/Thursday/Friday) with occasional weekend shifts available as needed. The Supervisor will monitor the day-to-day operations of the Visitor Center, assist staff with performing their job duties, and welcome and service visitor and group information and retail needs.

    Essential Duties and Responsibilities:

    · Greet visitors in a friendly and professional manner.

    · Effectively identify visitors' interests to make appropriate recommendations and suggestions. Equally promote Visit Baltimore Partners as well as Baltimore activities to all customers.

    · Stay up to date with general Baltimore information, Visit Baltimore Partner information, City events and other promotions to provide visitors with the best information to enhance their experience in Baltimore. Effectively navigate Visit Baltimore's website and conduct general internet searches to find information.

    · Assist in managing the up-to-date information that coworkers and volunteers use in their day-to-day interaction and promotions. Communicate with Visit Baltimore Partners on a regular basis to determine hours of operation, ticket prices, etc.

    · Promote and sell retail items. Effectively operate Visitor Center computer systems, inventory systems, retail registers, etc.

    · Keep brochure racks stocked, assist with brochure inventory management and re-orders.

    · Assist with collecting visitor survey information as needed.

    · Assist with tidying up the main floor, desk areas and restrooms as needed.

    · Oversee opening and closing of building on time according to hours of operation.

    · Reconcile daily sales transactions and cash drawers, prepare bank deposit slips, securing cash and receipts in the safe.

    · Assist staff and volunteers in successfully performing their job duties.

    · Comply with Company policies and procedures.

    · Other duties as assigned by the Director of Visitor Center Operations.

    Qualification Requirements:

    · Ability to work 3 shifts per week, with a minimum of 5-7 hours per shift.

    · Demonstrated experience working in customer service within a team environment.

    · Positive attitude and willingness to learn.

    · Excellent communication and customer service skills working with visitors and team members.

    · Basic computer proficiency with ability to use the internet as an informational resource effectively. Ability to learn inventory and retail sales systems as needed.

    · Knowledge of Baltimore and the hospitality industry a plus.

    · Dependability and professionalism are a must.

    Job Type: Part-time

    Pay: From $20.00 per hour

    Expected hours: 24 per week

    People with a criminal record are encouraged to apply

    Work Location: In person

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