Jobs
>
Troy

    Consumer Services Representative - Troy, United States - Clopay

    Clopay
    Clopay Troy, United States

    3 weeks ago

    Default job background
    Description

    Clopay Building Products is North Americas largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for Consumer Services Representative in our Troy, Ohio facility. The hours for this position are 9:00AM to 6:00PM. The Consumer Services Representative is 100% on-site.

    In this position, the successful candidate will perform the following job responsibilities:

    • Edit, analyze, interpret and service customer inquiries, correspondence, and telephone calls varying broadly in nature and scope relative to pre-purchase questions, product comparisons, how-to-measure information, literature requests, and warranty issues.
    • Generates and mails programmed consumer response letters, processes warranty registration cards, rebate processing, live chat and web-page e-mail responses.
    • Follow up complaints, which may require replacements, factory servicing or other adjustments to ensure customers satisfaction within established policies.
    • Investigate and expedite product (service) warranty claims and complaints in accordance with marketing policies.

    • Maintain references and files incidental to the process.
    • Keep company informed on warranty and marketing policies, as well as trends in product defects, parts shortages, damages, and other related issues.
    • Position is logged into ACD system at all times to insure a 94% call answer rate.

    • High school diploma or equivalent.
    • Previous call center or office experience.
    • Good computer skills.
    • Good communication skills.

      Please visit our website at to learn more about our company. An Equal Opportunity Employer, providing a drug-free work environment.

      EOE Male/Female/Disabled/Veteran. We welcome applications from Veterans and the Disabled.
  • Stonyridge Veterinary Svc

    Customer Service Representative

    3 weeks ago

    Stonyridge Veterinary Svc Troy, United States

    Stonyridge Veterinary Services-Customer Service Representative · Troy, OH · Full-time · Our team is looking for a veterinary customer service representative with a focus on attention to detail and accuracy. We are looking for a dynamic, outgoing person with great customer serv ...

  • Family Dollar

    customer service representative

    2 weeks ago

    Family Dollar Troy, United States

    Family Dollar - 924 NORTH MARKET STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Comple ...

  • Stonyridge Veterinary Svc

    Customer Service Representative

    3 weeks ago

    Stonyridge Veterinary Svc Troy, United States

    · Position at Stonyridge Veterinary Services · Stonyridge Veterinary Services-Customer Service Representative · Troy, OH · Full-time · Our team is looking for a veterinary customer service representative with a focus on attention to detail and accuracy. We are looking for a dy ...

  • Family Dollar

    customer service representative

    2 weeks ago

    Family Dollar Freeland, United States

    Family Dollar - 183 SOUTH ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...

  • Clopay

    Consumer Services Representative

    2 weeks ago

    Clopay Troy, United States

    Clopay Building Products is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for ...

  • Emerald Enterprises

    Customer Service Representative

    5 days ago

    Emerald Enterprises Bradford, OH, United States Freelance

    **Your-Entry** supports well-known partner companies in the telecommunications and energy industries with their personnel search for personal customer service in Bradford, OH. We offer everyone the opportunity to enter the sales field · **We need your talent - Start your career i ...

  • ITW

    Customer Service Representative

    3 weeks ago

    ITW Troy, United States

    At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. · Our family of premium brands has been dedicated for more than a century to s ...

  • ITW

    Customer Service Representative

    3 weeks ago

    ITW Troy, United States

    Company Description · At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. · Our family of premium brands has been dedicated for ...

  • Horizon Group

    Customer Service Representative

    5 days ago

    Horizon Group Botkins, OH, United States Freelance

    **Your-Entry** supports well-known partner companies in the telecommunications and energy industries with their personnel search for personal customer service. We offer everyone the opportunity to enter the sales field · **We need your talent - Start now in sales** · **Your chanc ...

  • Mactac

    Customer Service Representative

    2 weeks ago

    Mactac Troy, United States

    Position Summary · To be the liaison between external customers and the Mactac organization regarding the processing, follow-up and expediting of all orders from initial placement to actual delivery. Serves as a customer champion and ensures customer satisfaction in all dealings ...

  • Heath Murray Insurance Agency Inc,

    Customer Service Representative

    3 weeks ago

    Heath Murray Insurance Agency Inc, Troy, United States

    Job Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the ...

  • ITW Food Equipment Group

    Customer Service Representative

    2 weeks ago

    ITW Food Equipment Group Troy, United States

    Job Description · Job DescriptionCompany Description · At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. · Our family of premium ...

  • Mactac North America

    Customer Service Representative

    2 weeks ago

    Mactac North America Troy, United States

    Job Description · Job DescriptionPosition Summary · To be the liaison between external customers and the Mactac organization regarding the processing, follow-up and expediting of all orders from initial placement to actual delivery. Serves as a customer champion and ensures custo ...

  • North Park Lounge

    Customer Service Representative

    5 days ago

    North Park Lounge Dayton, United States

    Job Summary: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various communication ...

  • Stellar Enterprises

    Assistant Customer Service Representative

    5 days ago

    Stellar Enterprises Holiday Lakes, OH, United States Freelance

    Elvinci has set out to revolutionize the returns management process. That's why we have developed our own artificial intelligence. With the help of AI, we can continuously optimize our goods receipt, classification of goods, B2B online portal, palletizing, and truck loading. This ...

  • Aurora Innovations

    Customer Service Sales Representative

    3 weeks ago

    Aurora Innovations Moorefield, United States

    As a leading producer of service packaging made of paper and plastic, Meyer/Stemmle has been a successful partner for over 90 years for customers in the bakery and butcher industry, as well as in trade and industry in Germany and other European countries. · We are currently seeki ...

  • Horizon Group

    Sales Representative in Field Service

    5 days ago

    Horizon Group Osgood, OH, United States Freelance

    At Osgood, OH, we offer full support for your career planning We will help you find a cool job in sales or retail, even if you have no prior experience or are just starting out in your professional life. We also have great opportunities for career changers who are interested in c ...

  • Apex Ventures

    Telephone Customer Service Representative

    5 days ago

    Apex Ventures Cedarville, OH, United States Freelance

    "Bringing together what belongs together." · Are you looking for a new challenge? Not just a job, but an honest challenge that you can master and fully immerse yourself in? With a reputable and well-known company - with the possibility of permanent employment? Then apply with us ...

  • Apex Ventures

    Sales Representative in Field Service

    5 days ago

    Apex Ventures Holiday Lakes, OH, United States Freelance

    As the largest provider of lockers at over 5600 schools and universities throughout the country, we are currently seeking a new **Sales Representative (m/f/d)** for our Holiday Lakes, OH location to provide consultation and support to schools and universities in a full-time posit ...

  • Velocity Ventures

    B2B Customer Service Representative

    4 days ago

    Velocity Ventures Rosewood, United States

    Your tasks: · You are the first point of contact for our customers in the field of property insurance and provide them with comprehensive support. You know your customers' contracts inside and out, as they trust you with everything from contract design to contract and claims proc ...