Customer Care Specialist - Pittsburgh, United States - University of Pittsburgh

    University of Pittsburgh
    University of Pittsburgh Pittsburgh, United States

    1 month ago

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    Description

    Customer Care Specialist

    For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at and check us out on social media: LinkedIn: @BHASPitt Twitter: @PittBASRV Facebook: @PittBASRV


    Job Summary

    Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.


    Essential Functions

    Serves as first point of contact for internal and external customers including guests, clients, faculty, staff, students, vendors, and others as appropriate. * Responds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or services. * Troubleshoots and handles moderately complex inquiries and issues; refers customers to supervisors and/or other departments as needed. * Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed. * Files documents, provides data entry, and completes forms requiring standard information. * Explains policies and procedures of housing, dining services, and ID card to students, parents, faculty, staff and other visitors.* Other duties and special projects as assigned.


    Physical Effort

    Incumbent must stand for extended period of time, walk in small area extensively, maneuver stairs, lift boxes of paper and supplies. Requires a great deal of bending and frequent movement. Walking to various locations on campus.


    The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.


    The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.



    Assignment Category: Full-time regular

    Job Classification: Staff.Customer Service Representative II

    Job Family: Administrative Support

    Job Sub Family: Customer Service

    Campus: Pittsburgh

    Minimum Education Level Required: Associate's Degree

    Minimum Years of Experience Required: 3

    Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

    Work Schedule: Friday - Tuesday 10AM - 6PM

    Work Arrangement: Friday - Tuesday 10AM - 6PM

    Hiring Range: TBD Based Upon Qualifications

    Relocation_Offered: No

    Visa Sponsorship Provided: No

    Background Check: For position finalists, employment with the University will require successful completion of a background check

    Child Protection Clearances: Not Applicable

    Required Documents: Resume, Cover Letter

    Optional Documents: Not Applicable

    Please see job description

    PI