Manager of Technology Support - Tacoma

About this Job:

This position provides expert-level supervision, consultation, design development lifecycle management maintenance problem-solving activities related to computing endpoints classroom technology help desk at Tacoma Community College This position is campus IT Accessibility coordinator will develop lead compliance training verification processes Responsibilities include highly complex tasks such as planning research development implementation maintenance computer hardware software customer support enterprise applications services academic administrative systems across TCC Hire train supervise staff provide leadership ensure stable high-quality technology services equipment support administrative instructional environment Leadership Develop project plans schedules reports manage activities Provide multiple alternatives scenarios decision-making As campus IT Accessibility Coordinator this position leader responsible reviewing all VPAT HECVAT documents ensure software services accessible Provide training or materials knowledge transfer customers team members Lead planning design implementation new technology initiatives projects Collaborate campus employees departments divisions identify support technology needs Conduct planning incorporation complex systems departmental goals Leads trains supervises IT Help Desk operations personnel Manage route escalated work orders service requests Coordinate vendors employees projects specify define design procure solutions Ensure availability reliability technology services accordance TCC needs Certify equipment programs proper maintenance control administration documentation Represent departments operation planning efforts member Academic Technology Committee forums assigned Inform implement Information Technology Security Program outlining standards balancing college educational business information security objectives Assist strategic tactical planning evaluation management information technology systems services college Stay abreast anticipate technology trends best practices needs Recommend cost-effective purchases replacement programs campus hardware softwareservice assets Establish maintain professional working environment promotes teamwork organizational values Contribute creating safe bias-free working environment engenders respect differences encourages inclusion Oversee execute effective asset inventory control Efficient cost-effective environmentally friendly surplus decommissioned assets applicable policy procedure Support faculty student use Colleges computing labs multimedia presentation spaces Supervise Multimedia Support technician Monitor budgets supplies inventories Manage relationships vendors Monitor campus printing systems Propose changes authorize student refunds account corrections Supervise PC setup maintenance isolation instructional administrative computers Supervise fulltime part-time technicians students oversee creation deployment appropriate images Problem Resolution Training Resolve escalated system end-user problems train technical staff resolutions Write technical articles procedures IS staff Write user technical documentation Develop coordinate technical training plans opportunities onsite online offerings Hands-on Work Coordinate vendors employees projects specify define design implement manage monitor maintain administer enterprisel level services Ensure security campus network technologysassets Provide quality customer service collaborating address service shortfalls Perform other duties deemed appropriate accomplish responsibilities functions office Subject Matter Expertise Information Technology Deep commitment understanding accessibility terms compliance Strong oral written language skills Excellent presentation communication skills Comfortable communicating levels personnel seniorlevel management Effectively carry process achieve individual organizational goals Manage personal time wisely set priorities decisions complete assigned tasks solve problems efficiently promptly Identify understand issues challenges learning opportunities proactive strategic solutions Communicate promptly responsively department college community Ability direct supervise empathetic timely customer servicestudents faculty staff community members higher education setting Possess program project management skills plan implement manage evaluate complex programs projects Ability communicate relate diverse populations students faculty public friendly courteous respectful professional manner Appreciation diversity benefits cultural awareness sensitivity workplace Ability actively lead participate teams advance college shared goals Promote maintain healthy positive workenvironment collegial cooperative workrelationships Use judgment discretion sensitive matters Perform well pressure engage critical selfreflection growth Represent college effectively internally externally Duties Position Require Knowledge Skills Abilities Subject Matter Expertise InformationTechnology Deep commitment understanding accessibility terms compliance Strong oral written language skills Excellent presentation communication skills Comfortable communicating levels personnel seniorlevelmanagement Demonstrated success working ethnically culturally diverse populations Bachelor degree business informationtechnology computer science relevant field OR years equivalent IManagementwork experience OR Equivalent education certification experience substituted degree Years fulltime increasing responsibility experience informationtechnology Department Experience knowledgeITILprocesses Required conditions employment Successful completion criminal history background check prior employment Application Materials Procedure Complete application packages include Following Tacoma CommunityCollege online application Resume cover letter describing educational background experience align responsibilities qualifications Unofficial copies transcripts colleges universities attended Tacoma CommunityCollege committed eliminating barriers systems oppression serve learners colleagues strive anti racist institution value compassion respect continuous improvement Critical component establishing cultivating championing Equity Diversity Inclusion belongs employeestrue EDI experiences understanding contribute foster sustain crucial work here TCC Please share attached statement maximum pages how experiences understanding EDI contribute foster sustain crucial work hereTCC Compensation Benefits Fulltime administrativeposition contracted annual basis Schedule MondayFriday730am430pmassigned Salary thisposition$12000$12500 Mustavailable occasional evenings nightsweekendsneeded Telework availableapproval Summer schedule vary four10hourdays Primaryworklocation Building18TCTacomaCampus TacomaCommunityCollege offers comprehensive healthcarebenefitspackage dependents medical dental visioninsurance Life longterm disability insurance plans vacation sickpersonal leave reduced tuition employee retirementbenefits provided Degrees accreditedcolleges universities recognized USDepartmentEducation verified NationalClearinghouse Internationaldegrees verified USEquivalency Successfulcompletion criminalhistorybackgroundcheck requiredemployment TacomaCommunityCollege valuesdiversity EqualEmployerEducator Providesopportunityeducation employment discrimination race color nationalorigin age disability geneticinformation sex sexualorientation maritalstatus creed religion statusveteranwar Prohibitedsexdiscrimination includesequalharassment unwelcomesexualconductvarioustypes Providesreasonableaccommodations qualifiedstudents employeessothersdisabilitiesinaccordance AmericansDisabilityAct FederalRehabilitationAct Personsdesignatedhandle inquiriesnon discriminationpolicies StephenSmith Title VII TitleIX KathrynHeld Section504Officer StudentAffairsAdministrationOffice Recruitmentannouncement reflect entirejobdescription modified notice}

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