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Fort Washington

    Travel & Product Advisor All States - Fort Washington, United States - Entire Travel Group

    Entire Travel Group
    Entire Travel Group Fort Washington, United States

    3 weeks ago

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    Description
    All States, NSW

    |

    Full time
    The Travel & Product Advisor role will primarily focus on selling and booking dream holiday packages for our clients.

    This includes determining clients' needs and suggesting suitable travel packages, organizing travel from beginning to end, including tickets, accommodation, and transportation, supplying clients with pertinent information and useful travel/holiday materials.

    Due to the cyclical nature of travel sales, there will be times where you will also be required to assist the product team with tasks to ensure the quality of our holiday packages on our website.

    Key Responsibilities

    Use product and destination knowledge to sell our holiday packages to both travel agents and direct clients
    Handle inbound enquires from phone, web and email
    Offer clients an adequate choice of options, to make their dreams a reality
    Follow up on client requests and quotes
    Facilitate bookings and confirmations
    Liaise with our network of suppliers to confirm travel arrangements for our clients
    Prepare and issue invoices / collect payments and maintain records of transactions
    Advise customers of travel regulations, visas and local customs
    Promote Entire Travel Group which from time to time may include attending expos and events
    Provide exceptional customer service in person, over the phone and via email, or video conference

    Product:
    Assist product team with the maintenance of our Entire Travel Group holiday packages on the website
    Liaise with suppliers to design and develop further holiday packages for the website
    Quality assurance, for example, checking details of packages on the website

    Personal & Professional Conduct:
    Punctual attendance as per your agreed work schedule
    Attend all relevant office training sessions & meetings
    Conduct oneself in a manner consistent with the company values and code of conduct
    Follow all reasonable instructions from management

    Skills & Qualifications:
    Passion for the travel industry
    Minimum 2 years' experience in the Travel Industry
    Professional attitude and strong communication skills
    Work independently as well as being a team player

    Personal Attributes:
    Well presented & professional in presentation & approach
    Confident and articulate
    Adaptable & flexible to take-on & manage competing tasks
    Well organised with a high attention to detail
    Can-do" attitude & a willingness to help where needed
    Subscribe now for your chance to win
    a $500 Travel Voucher

    Be the first to hear about our new Holiday Packages

    #J-18808-Ljbffr


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