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Travel & Product Advisor All States - Fort Washington, United States - Entire Travel Group
3 weeks ago
Description
All States, NSW|
Full time
The Travel & Product Advisor role will primarily focus on selling and booking dream holiday packages for our clients.
This includes determining clients' needs and suggesting suitable travel packages, organizing travel from beginning to end, including tickets, accommodation, and transportation, supplying clients with pertinent information and useful travel/holiday materials.
Due to the cyclical nature of travel sales, there will be times where you will also be required to assist the product team with tasks to ensure the quality of our holiday packages on our website.
Key ResponsibilitiesUse product and destination knowledge to sell our holiday packages to both travel agents and direct clients
Handle inbound enquires from phone, web and email
Offer clients an adequate choice of options, to make their dreams a reality
Follow up on client requests and quotes
Facilitate bookings and confirmations
Liaise with our network of suppliers to confirm travel arrangements for our clients
Prepare and issue invoices / collect payments and maintain records of transactions
Advise customers of travel regulations, visas and local customs
Promote Entire Travel Group which from time to time may include attending expos and events
Provide exceptional customer service in person, over the phone and via email, or video conference
Product:
Assist product team with the maintenance of our Entire Travel Group holiday packages on the website
Liaise with suppliers to design and develop further holiday packages for the website
Quality assurance, for example, checking details of packages on the website
Personal & Professional Conduct:
Punctual attendance as per your agreed work schedule
Attend all relevant office training sessions & meetings
Conduct oneself in a manner consistent with the company values and code of conduct
Follow all reasonable instructions from management
Skills & Qualifications:
Passion for the travel industry
Minimum 2 years' experience in the Travel Industry
Professional attitude and strong communication skills
Work independently as well as being a team player
Personal Attributes:
Well presented & professional in presentation & approach
Confident and articulate
Adaptable & flexible to take-on & manage competing tasks
Well organised with a high attention to detail
Can-do" attitude & a willingness to help where needed
Subscribe now for your chance to win
a $500 Travel Voucher
Be the first to hear about our new Holiday Packages
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