- Utilizes strong technical skills, experience and training on Canon ECM software solutions to help troubleshoot, diagnose, and resolve customer reported cases.
- Manages and documents the support interaction via Service Management tools.
- Works with field Professional Services teams to intimately learn about customer specific implementations.
- Performs physical and virtual (remote session) "ridealongs" on installation and implementation engagements with clients.
- Assists in the transition from implementation to support for customer projects.
- Experience supporting ECM solutions utilizing any of the major ECM platforms.
- Advanced computer skills (networking, multi operating system, windows server, Linux etc.).
- Experienced with relational databases, writing queries in SQL, preferably MS SQL Server.
- Basic programming skills, specifically JavaScript and .NET.
- Basic knowledge of HTML and CSS to support ECM form design.
- May require up to 10% travel including overnights.
- May require work in a 24/7 environment, perform shift work, and do oncall rotations.
- Technical certifications such as A+, Network+, Security+, CDIA+, MCP, MCSE are desired.
- Cloud certifications such as CompTIA Cloud Essentials+, AWS, or Azure certifications desired.
- Any certifications on ECM software solutions is a plus.
- Ability to work entire shift while standing with occasional rest.
Content Creator - Burlington, NJ, United States - Canon Solutions America, Inc.
Description
Enterprise Content Mgmt ECM Specialist (Hybrid)Type:
Full-Time
# Category:
Systems Technical Support
Technology support team member supporting clients on the Enterprise Content Management(ECM) solutions sold and serviced by Canon Solutions America.
Acts in escalation from the Solutions Support Center (Help Desk) to provide troubleshooting and use expertise, knowledge and other resources to solve customer support requests.
Provides remote technical support via phone and email, utilizing remote access tools as necessary to interact with customer requests.empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
With unwavering dedication to promote professional innovation, Canon Solutions America, Inc.helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.