Associate Director, Customer Experience Effectiveness - Greater Boston

Only for registered members Greater Boston, United States

1 month ago

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Job summary

The Associate Director Customer Experience Effectiveness will establish measurement frameworks defining performance indicators for omnichannel customer engagement across healthcare professionals consumers ensuring experiences are measurable scalable continuously optimized.

  • Establish measurement frameworks assessing effectiveness of customer experience at individual tactics level organization strategy level evaluating impact efficiency cost savings performance lift
  • Define metadata tagging requirements tracking processes enabling robust performance monitoring

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