Desktop Support Specialist I - Carlsbad, United States - HME

Description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick-service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team

HME is currently recruiting for a Desktop Support Specialist who will install and troubleshoot workstations, software, and hardware related to desktop computing. The Desktop Support Specialist I will demonstrate project management skills and the ability to execute on projects

What you will do in the position:

• Troubleshoots hardware, software, and operating system problems.
• Restores service and or corrects the core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends system modifications to reduce user problems.
• Runs system utilities as preventative maintenance and to optimize performance.
• Troubleshoots and maintains Telecom applications.

Installation and Configuration:

• Installs software and hardware on workstations.
• Configures and connects Windows/Intel workstations to the network.
• Installs desktop software.
• Installs peripheral devices such as printer, scanners, etc.
• Resolves questions related, but not limited to, antivirus, MS Office Suite, and email software.

What you will need to succeed in this position:

• Intermediate Desktop knowledge in Windows, hardware and software.
• O/S knowledge in maintaining logins and security both desktop and Active Directory.
• Knowledge and ability to perform file back-up, restoration, and copying.
• Knowledge and ability to perform printer configuration.
• Telecom applications experience (Mitel Preferred)
• Strong troubleshooting skills.
• Communication skills for effective interaction with users.
• Working knowledge of desktop applications.
• Ability to manage Active Directory, DHCP, DNS, and other server-based applications assigned.
• 1 years in related field experience.
• Technical School or Certificate - Preferred.

Pay Range: $19.65/hr - $24.57/hr. This is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 50 pounds with assistance.