Bilingual Spanish-Speaking Customer Support Specialist - Kansas City - C2FO

Description

Bilingual Spanish-Speaking Customer Support Specialist

More than a mission, C2FO is a better financial system, changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we're all invested in our work and team members. We're a company of team players and self-starters finding new and innovative ways to get things done. If you're excited to learn, grow, and leave your mark on our fast-growing organization, C2FO may be the place for you.

Headquartered in Kansas City, USA, C2FO has more than 450 employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world's largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $445+ billion in funding to businesses since our founding. How do we do this? By providing fast, flexible, and equitable access to low-cost capital through our easy-to-use platform.

We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources, and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products.

About the Bilingual Spanish-Speaking Customer Support Specialist II:

We are seeking a Bilingual Spanish Speaking Customer Support Specialist, you will play a critical role in ensuring our customers have a seamless, supportive experience as they engage with C2FO. In addition to handling inquiries, onboarding new customers, and resolving issues, you will tackle more complex requests, mentor junior team members, and help drive continuous improvement in our processes. You bring a high level of autonomy, professionalism, and expertise to every interactionbalancing technical knowledge, strong customer focus, and refined communication skills to build lasting relationships and deliver exceptional service.

Essential Duties:

• Onboard new customers and validate user access to the C2FO platform.
• Conduct product demonstrations (walk-throughs) to ensure user confidence and understanding.
• Resolve advanced and complex customer inquiries through phone, email, and webchat with professionalism, empathy, and accuracy.
• Proactively identify and execute solutions to automate customer support workflows.
• Manage a high volume of customer interactions while maintaining exceptional service quality.
• Consolidate account and contact details in Salesforce and maintain accurate records.
• Collaborate cross-functionally with internal teams to address customer needs and escalate issues when appropriate.
• Customer-Focused Mindset: Deepened customer service skills, with empathy and a commitment to customer satisfaction.
• Strong Leadership Potential: Ability to mentor peers, share knowledge, and help guide the team toward success.
• Communication Expertise: Elevated written and verbal communication skills for clear, confident interactions.
• High-Level Organization: Advanced time management and multitasking skills in a high-volume environment.
• Analytical Thinking: Proficiency in mathematical concepts and problem-solving techniques.
• Adaptability & Tech Savviness: Rapidly adapts to new technologies and tools to improve support services.
• Resilience Under Pressure: Thrives in high-pressure situations with calm and effective performance.
• Collaborative Independence: Comfortable working autonomously, while also contributing meaningfully in a team setting.
• Comfort with Ambiguity: Navigates unclear scenarios with confidence and finds appropriate solutions
• Professional Presence: Consistently maintains a polished, positive, and professional demeanor.
• Hybrid: This position is hybrid, after initial training period, allowing flexibility to work from home two days a week, which requires a reliable internet connection in a private setting, and from the office, which is a collaborative open-office environment with access to private meeting spaces as needed.
• Travel Requirements: No travel
• Physical requirements: This position primarily requires sitting, standing, typing, and viewing screens for extended periods.

Basic Qualifications:

• Professional proficiency in Spanish and English, with strong communication skills and cultural awareness.
• Associate's degree or equivalent work to commensurate experience.
• 1+ year of demonstrated experience in customer support, sales, or other related fields.

Preferred Qualifications:

• Preferred experience with CRM such as Salesforce.
• Understanding and use of AI Large language models (LLM)

Commitment to Diversity and Inclusion.

As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.