Manager Issue Resolution - United States
16 hours ago
Job description
Responsibilities- Manages the work of the Issue Resolution department staff. Ensures department provides clients with consistent, timely and high quality resolution of workmanship warranty or liability damages associated with restoration repairs.
- Manages all aspects of assignment process involving Issue Resolution.
- Manages personnel, to include feedback for team member performance appraisals, assist with resolution of personnel issues and interviewing and selection process.
- Provides training, coaching and guidance to team members.
- Manages and monitors staff to ensure high levels of customer service.
- Monitors assigned work to ensure balanced workload and production and quality standards are met.
- Audits department work product.
- Maintains product quality through compliance with service standards.
- Maintains oversight for high level or complex assignments involving legal representation.
- Communicates necessary information to employees on a timely basis.
- Works to enhance or design applications as needed for improving processes.
- Participates in special projects or performs duties in other areas as requested.
- Upholds and projects the public image of the Company.
- Maintains overall knowledge of Contractor Connection business model.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
- Bachelor's Degree preferred or equivalent in related work experience. Minimum of two years experience in a supervisory related position and a minimum of four years construction estimating or property adjusting background or related experience.
- Highly proficient and advanced computer skills.
- Excellent attention to detail and organizational skills
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Good interpersonal skills.
- Ability to effectively manage and supervise employees.
- Strong negotiation techniques and use of persuasion.
- Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors
#LI-EC1
Similar jobs
Manages the work of the Issue Resolution department staff. Ensures department provides clients with consistent timely and high quality resolution of workmanship warranty or liability damages associated with restoration repairs. · ...
2 days ago
The Customer Success Specialist plays a critical role on the Customer Success Team by partnering with customers and internal stakeholders to help successfully set up and onboard customers onto their UPS Capital solution. · ...
1 week ago
This position supports management in all aspects of credentialing and re-credentialing processes for organizational providers. · The Revenue Integrity Credentialing Analyst requires working knowledge of the Revenue Cycle and evaluates information between providers and health plan ...
1 week ago
Whether you're an experienced professional or just getting started, your contributions matter at Fortra. This position provides world-class support to existing and potential customers. · Provide triage support for several products in the Fortra portfolio. · Take ownership of eac ...
3 weeks ago
The Senior Representative is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. · This job establishes, maintains and enhances customer service via appropriate contract administration, timely ...
2 weeks ago
The Senior Revenue Cycle Consultant serves as a key operational leader responsible for analyzing payer denial trends and driving timely resolution of complex claims issues. · Monitor, trend, and quantify payer denial patterns to identify emerging issues and opportunities for proc ...
3 weeks ago
The Lead Technical Support Engineer is the highest technical escalation point within the IT Service Desk function responsible for resolving complex critical or specialized issues affecting enterprise users and infrastructure. · ...
1 week ago
The Level 1 Technical Support Technician serves as a front-line resource for assisting customers with product-related questions, · technical issues, and system troubleshooting. · ...
1 week ago
Senior Director of Dispute Resolution Service
Only for registered members
This position will be responsible for managing and promoting the Dispute Resolution service while building key stakeholder relationships ensuring excellence in case management and building efficiency and capacity through the use of technology. · The Senior Director of Dispute Res ...
1 month ago
The Senior Revenue Cycle Consultant serves as a key operational leader responsible for analyzing payer denial trends. · Monitor, trend, and quantify payer denial patterns to identify emerging issues and opportunities for process improvement. · Investigate root causes of denial tr ...
1 week ago
This position will provide EDI Support to clients. · The ideal candidate has a 'can-do' attitude and is excited to learn and further develop technology skills. · The role involves working in a fast-paced environment with excellent problem-solving skills, · and strong analytical t ...
1 week ago
The Quality Review Specialist is responsible for reviewing signed loan and title company documents to ensure accuracy. ...
3 weeks ago
Caregility is seeking a Support Program Manager to provide high-level customer service and support for customers experiencing problems with using Caregility products and services. · ...
3 weeks ago
SUMMARY Responsible for performing a variety of tasks, including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections; providing installation and support of equipment connected to centralized host ...
16 hours ago
+Join Garzor Insurance as a Help Desk Specialist and become an integral part of our dedicated team committed to providing exceptional service in the insurance industry. · +Provide technical support and assistance to clients experiencing issues with company products and services. ...
1 month ago
The Technical Support Analyst focuses on providing assistance and support for VXretail CIS used by REPs operating in deregulated energy markets. · The position provides excellent experience for our clients by training, supporting, and resolving client issues in a timely manner. · ...
5 days ago
A Senior Project Manager at BOLD is a champion of ownership. · ...
2 weeks ago
· Your role · As a Quality Control Inspector, your mission is to ensure the highest standards of product quality by thoroughly inspecting, evaluating, and documenting non‑conforming parts. You will perform accurate dimensional checks, conduct NDE inspections, and review all asso ...
16 hours ago
The Technology Support East (TSE) provides support for all technology activities in the Air Group Building and is committed to prompt resolution of all technical related issues within the Air Group Staff area and all other UPS Airline departments. · Identifies and resolves techni ...
2 days ago
Serves established network providers, focusing on payor issue resolution. Responsible for directly contracting and supporting network providers and their office staff with the ultimate goal of maximizing in-network knowledge, participation, and satisfaction for providers. · ...
2 weeks ago