Chargin Quality Engineer - Raleigh - IONNA LLC

    IONNA LLC
    IONNA LLC Raleigh

    1 week ago

    Description
    Network Operations Center Engineer
    Reports To: Head of Charging Quality
    Location: This role requires a full-time onsite presence in Durham, NC with the willingness to travel up to 50% of the time across the US.
    Target Base Range: $75 - 83k
    Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.
    Job Summary: IONNA is looking for a Charging Quality Engineer to document, analyze, validate, review, and test various aspects of our Quality for our EV Charging Network. In this role, you will be a part of the small team that will focus on customer quality of the network through constant analysis, review, measurement, and customer engagement of the network. Our mission is to ensure that IONNA products and services consistently exceed customer expectations.
    Key Responsibilities:
    • Daily analysis and review of Network and Customer Feedback to monitor the IONNA EV Charging Ecosystem.
    • Identify, formulate a hypothesis regarding Network Quality Trends, and collect Quantitative and Qualitative Data to review and validate theories.
    • Identify, triage, document, and validate Network Quality topics in our Lab that will be logged for review with various internal stakeholders.
    • Document, investigate, perform production/ stage testing of Customer Issues in our Lab or at Sites for Validation of Field/ Quality Issues.
    • Perform Site Visits with focus on Customer Interaction and direct Objective feedback from the field.
    • Develop/ Document/ and maintain an in-depth understanding of the latest developments in EV charging technology, staying current with industry trends and advancements.
    • Provide finalized test reports and results that can be used by the broader teams to drive software and hardware release management processes and other critical business decisions.
    • Collaborate with other Engineering, Operations and Product teams to ensure successful integration of solutions into the IONNA's ecosystem.
    Key Performance Indicators (KPIs):
    • First Attempt Charge Success
    • Plug Success
    • Charge Success
    Required Qualifications:
    • Bachelor's Degree in Science or Engineering with a minimum of 5 years of relevant experience involving various hardware and software (IoT) system component testing OR direct Quality Engineering.
    • Strong data analytics skills, including the ability to perform deep-dive analyses and translate findings into clear, actionable business and technical documentation & writing.
    • Effective communication skills and demonstrable project management experience to effectively progress discussions with important internal stakeholders and external IONNA Technical Partners.
    • Knowledge of quality concepts (Risk Management, Statistics).
    • Demonstrated investigation and root-cause analysis skills.
    • Ability to Travel up to 50% within the US with concentration on the East Coast.
    • Flexible to work extended hours if required.
    Preferred Qualifications:
    • Understanding the current public fast charging landscape (OCPP, ISO15118, OCPI, PKI) is highly desirable but not required.
    • Desired experience working in test lab environments.
    IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location. We are committed to an inclusive and diverse team.

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