Extended Coverage Dedicated Coordinator - Monroe, United States - Marten Transport

    Marten Transport
    Marten Transport Monroe, United States

    Found in: Lensa US P 2 C2 - 1 week ago

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    Description
    Extended Coverage Dedicated Coordinator - Careers At Marten Transport Share with friends or
    Subscribe Back To Openings Extended Coverage Dedicated Coordinator Department:


    Monroe Operations Location:
    Monroe, GASTART YOUR APPLICATION Purpose:Serve as driver's representative in operations. Manage drivers performance in identified categories and be primary/secondary communication link to drivers. Work to achieve optimum driver and customer satisfaction.

    To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region.

    Persons in this position will be accountable for customer inquiries, load solicitations and service reporting.


    Responsibilities:
    1.

    Communication to driver including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.2.

    Responsible for assisting and/or managing of part/all of a fleet including, but not limited to effective management for optimum performance in the following categories:

    • On-time pickup and delivery performance
    • Pallet Management
    • Out of Route Miles
    • Hours of Service Compliance
    • Driver Availability
    • Accommodation of special routing needs
    • Cost Control3. Ensure that each driver has an adequate understanding of all details of customer and company expectations on eachload at the point of dispatch.4. Daily accounting of all assigned trucks and drivers5. Record details and direction on all loads booked for the assigned area6. Act as a substitute for the customer service manager ina manner, which is seamless and transparent to our customer7. Supervise and monitor trailer pools in the respected market8. Promptly and logically secure loading and/or unloading appointments9. Communicate any problems encountered to the regional manager or customer service manager10. Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development11. Maintain and monitor the service levels provided to Marten's customers as required and outlined by our sales and marketing department12. Perform routine solicitations of customer base, by telephone or other forms of communication13. Delegate duties and train customer service associates14.

    Other duties as assignedRELATIONSHIPS:
    Daily interaction with operations personnel, drivers, shippers, consignees, and sales

    ABILITIES/SKILLS REQUIRED:
    Excellent verbal and written communication skillsAbility to a handle a fast pace work environmentAbility to prioritize and handle multiple tasks at the same timeAbility to isolate and solve problems efficiently


    PHYSICAL REQUIREMENTS:
    Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, and light to moderate lifting

    EDUCATION/TRAINING REQUIRED:
    Bachelor degree in business, logistics, marketing, or other related majors, or applicable experienceSTART YOUR APPLICATION Applicant Tracking System Powered by#J-18808-Ljbffr