Client Software Support Analyst - Englewood, United States - Nextworld LLC

Description

Job Description

Nextworld, named #1 "Best Place to Work" in 2020, 2021, 2022, and 2023 by the Denver Business Journal, is a high-growth software development company based in the Denver Tech Center and is looking to hire an accounting/financials-focused Customer Support Analyst.

Nextworld is seeking creative, innovative individuals who thrive in a fast-paced team environment with multiple growth opportunities. Customer Support Analysts are responsible for understanding the Nextworld software capabilities, troubleshooting reported customer issues, identifying areas for product improvement, and working with development teams to ensure resolutions meet customer requirements. Prospective individuals must have detailed product/functional knowledge in one of the key Nextworld product areas and ideal candidates would have one or more of the following skills: implementation experience, a good working knowledge of functional business processes, troubleshooting, and expert demonstratable communication skills.

This role requires a willingness to take on a wide range of responsibilities, and the ability to drive project and reported customer issues holistically.

Responsibilities

• Master and maintain detailed knowledge of Nextworld software, specifically its financials module and its configuration options, pre-built integration points, and best practices
• Understand the objectives of the customer and map their requirements to the capabilities of Nextworld software
• Provide feedback to Product Owners and application builders regarding application performance, quality assurance, and features.
• Innovate/provide feedback on process improvement opportunities and be able to lead process change.
• Mentor new members of the team
• Provide customer support in evaluating business needs, troubleshooting, and problem-solving
• Required to rotate on call over weekends and off hours for critical issues

Minimum Qualifications

• Bachelor's degree in accounting, finance, or related field. Preferred degree majors include business or accounting.
• Ability to constantly learn and adapt to new technologies
• Team player – easy to work with, and sees the team's success as more important than their success.
• Motivated, flexible, and deeply passionate about motivating others to achieve success

The ideal candidate would also have:

• 2+ Years experience working in accounting/finance or related field.
• Ability to engage and coordinate with internal and external teams to identify and prioritize critical issues.
• Demonstratable experience in troubleshooting.
• Demonstratable resilience when faced with tight resolution time frames and conflicting priorities.
• Experience in handling difficult problems with professional skills.

Preferred Qualifications

• Excellent customer service skills in a professional setting.
• Experience providing software support for other functional enterprise software applications.
• Strong analytical thinking and problem-solving skills.
• Ability to evaluate alternatives for known issues and to assess risks in any workarounds.
• Good written and oral communication and presentation skills.
• Excellent time management skills and ability to handle multiple priorities with individual deadlines.
• Curious, creative, and innovative.
• Subject Matter Expertise in business processes and/or Nextworld product knowledge.
• Ability to communicate effectively with clients, partners, and the Nextworld development team.

Starting Salary Range: $75,000 - $90,000 depending on experience

Benefits of this Role

• Eligible for discretionary bonus program
• Participation in Nextworld's Flexible Personal Time Off program
• Hybrid work schedule
• Eligible for discretionary employee equity program
• Medical, Dental & Vision plans
• 401K with employer match Health Savings Account
• Life Insurance
• Professional Development Reimbursement
• $50 food monthly food credits for onsite market
• Free fully catered lunches once a month

Position located in Greenwood Village, CO. Nextworld's hybrid model has co-location in-office days on Tuesdays, Wednesdays, and Thursdays.

EQUAL EMPLOYMENT OPPORTUNITY: Nextworld is an equal-opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Nextworld participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-

Nextworld is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nextworld makes hiring decisions based solely on qualifications, merit, and business needs at the time.