- Field all incoming phone requests. Assist with customer requests accordingly.
- Review all new referrals to ensure proper documentation has been sent. Request additional documentation if needed and work directly with referral source and / or care giver.
- Data entry - new patient charts, maintain notes, and send task to proper Account Representative.
- Assist Customer Service Manager and Account Representatives including verifying patient insurance, updating patient demographics, and obtaining the proper clinical documentation, prescriptions, and reports to support medical necessity.
- Oversee retail showroom by properly merchandising products and maintain product inventory par levels.
- Monitor our website requests and determine which department will process these requests.
- Maintain knowledge of industry rules and regulations and maintain competence appropriate for job requirement.
- Communicate patient information necessary to schedule services with other departments as needed.
- Determine correct resolution to patient complaints, take corrective action, and monitor results.
- Perform other duties as assigned by supervisor and general manager.
- Report any misconduct, suspicious or unethical activities to the Compliance Officer.
- Represent the company in a professional and courteous manner in all interactions with patients.
- Participate in in-service education programs provided by the company.
- Organizational skills sufficient to maintain consistently accurate records.
- Experience in customer service and medical order processing.
- Familiarity with basic medical terminology.
- Ability to evaluate options and to make efficient decisions.
- Ability to accurately enter data and information into computer programs.
- Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of e-mail.
- The employee is regularly required to stand, walk, and sit, as well as talk and hear.
- The employee is required to use their hands to operate vehicles and office equipment.
- The employee must occasionally lift and/or move up to 30 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
- High School Diploma or GED, 2-year degree preferred.
- 2 years related experience and/or training in medical services related fields.
- Spanish speaking and writing abilities preferred.
- Strong interpersonal / CSR skills.
- Strong verbal and written communication skills.
- Good computer skills.
- Good organizational skills.
- Competent in usage of office equipment.
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customer care coordinator
3 weeks ago
Earth Fare Asheville, NC , USA, United StatesAccucare is seeking a motivated and detail-oriented person to join our team as a Customer Care Coordinator. This position is the main point of contact for all incoming calls. They are responsible for ensuring product-specific request orders are facil Care Coordinator, Customer Ca ...
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Patient Care Coordinator
2 weeks ago
Bayada Asheville, United States· BAYADA Home Health Care has an immediate opening for a Patient Care Coordinator/ Client Services Manager in our Asheville, NC Skilled Home Care Office. · If you are looking for an exciting career opportunity in a growing industry, a Patient Care Coordinator/Client Services Man ...
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Clinical Care Coordinator
5 days ago
Cooper Riis Asheville, United StatesJob Description · Job DescriptionClinical Care Coordinator · Location: Asheville, NC · The Clinical Care Coordinator works closely with the Integrative Clinical Recovery Team to assist with administrative duties that support residents in their recovery process at CRA and in their ...
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Customer Care Coordinator
3 weeks ago
Earth Fare Asheville, United StatesJob Details · Job Location · Accucare Inc - Asheville, NC · Position Type · Full Time · Salary Range · $ $20.00 Hourly · Job Category · Customer Service · Description · Accucare is seeking a motivated and detail-oriented person to join our team as a Customer Care Coordin ...
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Clinical Care Coordinator
1 week ago
Cooper Riis Asheville, United StatesJob Description · Job DescriptionClinical Care Coordinator · Location: Asheville, NC · The Clinical Care Coordinator works closely with the Integrative Clinical Recovery Team to assist with administrative duties that support residents in their recovery process at CRA and in their ...
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rn care coordinator
3 weeks ago
Buncombe County (NC) Woodfin, NC , USA, United StatesJob Title: RN Care Coordinator · Department: Health and Human Services · Hiring Range: $56, $69,752.71 · Compensation Grade: 3004 · Compensation Pay Range: $56, $87,959.31 · Posted Internally and Externally · Job Posting End Date: May 06, 2024 · Buncombe County offers in-office, ...
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Registered Nurse Home Care Coordinator PACE
5 days ago
CarePartners Grace Sta, United StatesDescription · IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Home Care Clinical Coordinator CarePartners PACE opening with CarePartners today and find out what it truly means to be a part of the HCA Health ...
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Registered Nurse Home Care Coordinator PACE
5 days ago
CarePartners Grace Sta, United StatesDescription · IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Registered Nurse Home Health Clinical Coordinator CarePartners opening with CarePartners today and find out what it truly means to be a part of ...
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Registered Nurse Home Care Coordinator PACE
2 weeks ago
HCA Healthcare Asheville, United States Full timeDescription · Introduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Registered Nurse Home Health Clinical Coordinator CarePartners opening with CarePartners today and find out what it truly means to be a part ...
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Registered Nurse Home Care Coordinator PACE
4 days ago
CarePartners Asheville, NC, United StatesAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Home Care Clinical Coordinator CarePartners PACE opening with CarePartners today and find out what it truly means to be a part of the HCA Healthcare team. · CarePartners, ...
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Registered Nurse Home Care Coordinator PACE
4 days ago
CarePartners Asheville, NC, United StatesDescription · Introduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Registered Nurse Home Health Clinical Coordinator CarePartners opening with CarePartners today and find out what it truly means to be a par ...
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Registered Nurse Home Care Coordinator PACE
4 days ago
CarePartners Asheville, NC, United StatesDescription · Introduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Home Care Clinical Coordinator CarePartners PACE opening with CarePartners today and find out what it truly means to be a part of the HCA H ...
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Registered Nurse Home Care Coordinator PACE
4 days ago
CarePartners Asheville, NC, United StatesAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Registered Nurse Home Health Clinical Coordinator CarePartners opening with CarePartners today and find out what it truly means to be a part of the HCA Healthcare team. · ...
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1915(i) Waiver Care Coordinator
2 weeks ago
Vaya Health Asheville, United States· LOCATION: Remote - must live in or near Buncombe County, NC · GENERAL STATEMENT OF JOB · The 1915(i) Waiver Care Coordinator ("Care Coordinator") is responsible for providing proactive intervention and coordination of care to eligible Vaya Health members and recipients ("mem ...
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Medical Office Assistant Care Coordinator
1 week ago
DaVita Asheville, United States1600 Centrepark Dr,Asheville,North Carolina, ,United States of America · It takes a village to care for our patients and as Care Coordinator (CC), you will be at the heart of all the action. Our CCs work together as a team to facilitate the planning and organizing of all critica ...
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1915(i) Waiver Care Coordinator
3 weeks ago
Vaya Health Asheville, United StatesLOCATION: Remote - must live in or near Rockingham County, NC · GENERAL STATEMENT OF JOB · The 1915(i) Waiver Care Coordinator ("Care Coordinator") is responsible for providing proactive intervention and coordination of care to eligible Vaya Health members and recipients ("memb ...
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Medical Office Assistant Care Coordinator
3 weeks ago
DaVita Asheville, United States1600 Centrepark Dr,Asheville,North Carolina, ,United States of America · It takes a village to care for our patients and as Care Coordinator (CC), you will be at the heart of all the action. Our CCs work together as a team to facilitate the planning and organizing of all critica ...
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mission health partners- nurse care coordinator
3 weeks ago
HCA Woodfin, NC , USA, United StatesIntroduction · Mission Health Partners is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Nurse Care Coordinator position and spend more time at the be ...
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Pathways Health and Community Support, LLC. Asheville, NC, United States Full time· ABOUT YOUR ROLE: · The Coordinated Specialty Care (CSC) Assistant Team Lead provides clinical guidance and supervision to the CSC team, and screens and recruits clients and family members into the CSC program. The Assistant Team Lead works with staff inside the organization a ...
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Mission Health Partners- Nurse Care Coordinator
4 weeks ago
HCA Healthcare Asheville, United States Full timeDescription · Introduction · Mission Health Partners is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Nurse Care Coordinator position and spend more ...
customer care coordinator - Woodfin, NC , USA, United States - Earth Fare, Inc
Description
Accucare is seeking a motivated and detail-oriented person to join our team as a Customer Care Coordinator. This position is the main point of contact for all incoming calls. They are responsible for ensuring product-specific request orders are facilitated correctly, efficiently and billed accordingly.The Customer Care Coordinator assists with and is responsible for day-to-day activities associated with all requests for service, intake, data entry, follow up and patient balance collections.
The Customer Care Coordinator will be responsible for all retail requests, maintaining retail showroom, monitoring website requests, updating website information and working directly with Purchasing Manager for product requests and orders.
Responsibilities of the Customer Care Coordinator include the following:Minimum Qualifications
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:
Education, Credentials, Certification, and/or Experience:
Knowledge, Skills, and Abilities:
customer care coordinator professionals in Asheville
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Mindy Jordan
Cashier and shipment
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Amanda Seagle
Seasoned CNA with Versatile Skills