Service Advisor: Main Line - Austin, TX
1 day ago
Job description
Being an Austin Subaru Service Advisor provides you with the opportunity to be a part of a thriving, engaging, and positive atmosphere. As an advisor, you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. This role will require you to maintain an organized process while satisfying multiple customers, clearly communicating, managing priorities, and following up resulting in satisfied and loyal customers. Our department's core values: Integrity, Mentorship, Passion, Accountability, Courage, and Teamwork.
Responsibilities include but are not limited to:
Provide Truly Exceptional Service leading to customer loyalty
Follow Up with all pending clients regularly
Communicate with all team members necessary to assure successful and timely completion of promised work
Prepare for appointments to create a speedy and pleasant experience
Perform a professional video walk around and thoroughly record clients concerns
Provide value in our services leading to customer participation in current suggested services and future maintenances
Produce repair orders using the 3 C's. (Concern, Cause, Corrections)
Perform professional deliveries
Maintain a high level of Customer Satisfaction
Assist clients as they desire by learning Subaru product knowledge, warranty data, and maintenance requirements
Complete required manufacturer training requirements
Accountability:
Net Promoter Score
Owner Loyalty Program (OLP) Scores
Sales Goals
Some Requirements:
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered
Organizes effectively to achieve greater results (make order out of chaos)
High School diploma or equivalent
Proven ability to perform with accuracy, thoroughness, and orderliness
Sales experience required
Ability to effectively communicate with co-workers
Proven ability to provide a truly exceptional customer service experience
Ability to achieve and surpass goals
Ability to successfully handle multiple demands in a calm and professional manner
Demonstrate a high level of technical competence
Hours:
10 hour shifts 5 days a week
Compensation:
Training Pay: $20 per hour for 2 pay periods, up to 30 days.
After Training: Commission with bonus opportunities
Expected Salary of $80K - $150K
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational
We do what we say we're going to do
We encourage and support each other
We're committed to continuous growth
Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call
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