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- Innate enthusiasm to provide exceptional guest experiences to everyone through all aspects of The Ground's diverse hospitality offerings
- Manage all guest accommodations to include Inn the Ground, Farmhouse, Yamhill House, as well as other farm campus housing properties
- Manage and oversee our wellness facility, Grounded Body, in terms of maintenance of the facility and as an amenity for guests
- Supervise and manage accommodations team that includes housekeeping, front desk, and guest services
- Manages and executes onsite programs, tours, and events
- Oversees campus wide housekeeping needs
- Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
- Participates in preparation of the financial plans for accommodations and campus activities
- Monitors annual operating goals, and communicates regular status updates
- Develops and implements strategies to enhance profitability and revenue generation
- Up to date knowledge of all Ground related activities, amenities and events
- Develop and maintain positive working relationships with our small team where everyone pitches in anywhere needed to get things done.
- Dedicated to exceeding guest expectations each day by continuously developing our team so employees have the necessary skills, knowledge, and tools to successfully complete their jobs
- Able to work evening, nights, weekends and holidays as required
- Other duties as assigned
- At least 5 years experience in hospitality preferred, with management experience as well
- Leadership skills and staff development experience preferred
- Must be detail oriented and able to work in a fast paced environment.
- Financial management skills, including budget management, expense control, forecasting and analysis of financial statements
- Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building
- Local/regional knowledge a big plus as we curate many guests' full itineraries.
- Strong written and verbal communication.
- Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public.
- Ability to work well with others as part of a small team within and across departments.
- Good computer literacy in Microsoft Office, Opera PMS experience a plus
- Strong personal management skills, including time management, problem solving, planning and organizing.
General Manager - Carlton, United States - Columbia Hospitality
Description
Inn The Ground | General Manager(Columbia Hospitality Executive Search)
Hospitality to all species is the central mission of The Ground.
This position plays a critical role in every aspect of the guest experience at Inn the Ground and our other campus accommodations. We are looking for an experienced General Manager who understands hospitality and knows how to create an impressive guest service experience with each visit.
What you'll do:
About The Ground
The Ground is a hospitality business based in beautiful Willamette Valley that exists to realize human potential in harmony with the planet. It is a collection of experiences and destinations rooted in conscious, loving hospitality in service to all with a philosophy of belonging that comes to life through our three core businesses: Hospitality, Regenerative Farming, and Connections.
The Ground is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're interested in this role, but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may just be the right candidate for this or other roles at The Ground.
Comp: $80-100k, DOE
Disclaimer: The individual selected for the role of General Manager will be employed by Inn The Ground, and will have no affiliation with Columbia Hospitality, who is serving as a third-party agent leading the search through Columbia Executive Search.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.