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    Systems engineer manager - Minneapolis, United States - Randstad

    Randstad
    Randstad Minneapolis, United States

    3 weeks ago

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    Description

    job summary:
    Our Client has an immediate opening for a Systems Engineer Manager where the selected candidate will manage the team's day-to-day operations, ensuring process improvements, and leading change implementations. This is a hybrid position that will require the selected candidate to report to our client's office located in the greater Minneapolis metropolitan area 4 times per week.

    The ideal candidate will have a proven track record in effectively prioritizing tasks, mentoring team members, and enhancing team performance through strategic leadership. Previous experience in people management within an engineering or technical environment is crucial, as this position demands advanced proficiency in managing engineering practices, driving team development, and fostering a collaborative work culture.

    The role requires a dynamic leader who can navigate high-pressure situations, manage incident responses efficiently, and commit to delivering exceptional client experiences. Your ability to develop and mentor a high-performance team, ensuring compliance with SLAs and company KPIs, will be central to your success. A flexible work schedule is necessary to accommodate after-hours network events and escalation management.

    If you're passionate about leading a team to excellence and have a strong background in engineering team leadership, we encourage you to apply

    location: MINNEAPOLIS, Minnesota
    job type: Permanent
    salary: $110, ,000 per year
    work hours: 8am to 4pm
    education: Bachelors

    responsibilities:

    • Manage and mentor the Professional Services Team, including hiring, shift scheduling, coaching, training, performance reviews, and career development in order to produce a high-performance team with a strong sense of teamwork.

    • Manage daily Professional Services team work assignments and workflows to meet company KPI's and monthly analysis of these KPI's.

    • Develop processes and procedures to enhance workflow efficiencies and ensure SLA compliance.

    • Perform Incident Management in a timely and efficient manner while ensuring consistent communication to executive, internal teams, and external clients.

    • Ensure client's having a White Glove experience is at the forefront of all decisions and recognize ways to improve that experience.

    • Manage ticket escalations and collaborate with other teams

    • Demonstrate a continual progression of increasing the Professional Services team members technical skills

    • Perform duties in a high pressure, face-paced environment.

    • Host/attend internal and external performance review calls as requested.
    qualifications:
    • Experience level: Manager
    • Minimum 10 years of experience
    • Education: Bachelors
    skills:
  • Professional Engineer
  • Manager

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.
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