Field Engineer - Nashville, United States - Integrated Oncology Network, LLC

Description

Partnering With Physicians To Provide Best In Class Patient Care

Founded in 2002, Integrated Oncology Network is committed to helping our physicians deliver the right care, at the right time and in the right setting.

We strongly believe that preserving the independent practice of medicine where patients are cared for closer to home and surrounded by our dedicated clinicians yields better outcomes.

By creating a care continuum between our clinicians, patients and their support networks we deliver an unparalleled approach to the patient's care journey.

Job Purpose:
The Field Engineer plans and supports new site integrations, site closings, software and hardware upgrades, and other onsite services. To initiate these processes, this individual collaborates with project managers, Operations team members and the IT team. They assist in the development and implementation of deployment plans, configurations, and specifications. They maintain deployment and build installation documentation.

Field Engineers partner with the Architecture and Engineering teams to produce new features and services and should go on-site when required to test and ensure that the installed products and services meet client's requirements.

Essential Functions:
Operations and Support

Pre-Project/Prep

Travel to and from onboarding sites
Perform discovery site visits (survey)
Vendor research
Generate material quotes, as needed

Project Work

Travel to and from project sites
Moves, Adds, Changes or Deletions at a site level
Deploy hardware and software/applications

Post-Project

Create and publish handoff documentation (solutions)
Provide updates in CheckMK & Meraki
Post-project support

Adhere to and uphold security posture of the organization; escalate immediately if unsure

Maintenance

Create / Maintain operational, configuration, or other procedures pertaining to the role
Provide primary support of Physics applications focused on setup rather than application features or functionality
Review ticket queues daily to provide movement on any open or assigned tickets
Provide escalated level support for incident resolution and root cause analysis.
Recommend operational, configuration or other procedures as they pertain to new site or software integrations/installations.

Communications

Update Asana with tasks completed/new tasks identified for upcoming projects
Participate in Project and Team Meetings
Establish and maintain communication with vendors, ION team members and other essential contacts throughout project duration

Qualifications and Education Requirements
Associates degree in computer science/information technology, industry certification (CompTIA, Microsoft, etc.), 3 years' industry experience; or, equivalent combination education, certification and experience
One+ year experience Windows Server technologies
Able to achieve two (2) relevant certifications to the organization such as:

Microsoft Technology Associate (MTA)

Windows Server Admin Fundamentals
Windows OS Fundamentals
Networking Fundamentals

Citrix Certified Associate
CompTIA (A+, Network+, Security+, Server+)
Ivanti

Ability to work a flexible schedule (including overtime, and weekends), as necessary.

Other Desired Skills
Project Management capabilities/knowledge
System Imaging
Prioritization and Time management skills
Previous healthcare IT experience
Superior analytical and statistical skills
Knowledge of Meraki
Familiarity with Physics Applications

Required Competencies

Achievement Orientation. Attention to Detail. Communication. Initiative. Job Knowledge/Competency. Leadership. Planning and Organizing. Problem Solving.
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