Workforce Manager - Rochester

Only for registered members Rochester, United States

3 weeks ago

Default job background
Full time $80,000 - $100,000 (USD)

Job summary

Bounce AI is seeking a Workforce Manager to own scheduling, real-time operations, and intraday productivity for our Resolution Expert (RE) teams.

Responsibilities

  • Own daily and long-range staffing models, schedules, and coverage plans across Resolution Expert teams
  • Manage intraday performance: monitor volumes, adherence, occupancy, and service levels; make real-time adjustments to maximize productivity

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