IBCLC Consultant Service Expert - Los Angeles - Momcozy

    Momcozy
    Momcozy Los Angeles

    1 day ago

    $60,000 - $120,000 (USD) per year
    Description
    • 1. Responsibilities

    1. Professional Consultation

    Provide one-on-one, evidence-based breastfeeding and infant feeding assessments, guidance, and support to prenatal and postpartum families through online or in-person consultations.

    2. Problem Identification & Resolution

    Identify and address common breastfeeding challenges, including but not limited to:

    Latch difficulties

    Milk supply concerns

    Nipple pain or trauma

    Engorgement and blocked ducts

    Infant weight gain issues

    3. Care Plan Development

    Develop personalized, practical feeding plans across the entire feeding journey, including:

    Direct breastfeeding

    Bottle-feeding

    Pumping and milk storage

    Weaning strategies

    4. Client Management

    Independently manage consultation scheduling, ensure timely service delivery, and provide appropriate follow-up support after each consultation.

    5. Documentation & Confidentiality

    Complete consultation documentation accurately and ensure strict compliance with client privacy and data protection requirements.

    6. Content Creation

    Produce a minimum of 50 professional IBCLC-related content pieces per year, aligned with breastfeeding education and scientific feeding assessments for prenatal and postpartum families, contributing to improved customer satisfaction.

    7. Service Process Development (New)

    Lead the design, implementation, and continuous optimization of lactation consultation service workflows, including:

    Appointment and scheduling processes

    Pre-consultation assessment workflows

    Consultation delivery and documentation

    Post-consultation follow-up and referral processes

    to ensure scalability, compliance, and excellent user experience.

    8. System Setup & Deployment Support (New)

    Support the setup and deployment of lactation consultation-related systems, including:

    Online booking and scheduling systems

    Video consultation tools

    Client information and consultation record management systems

    Integration with the Momcozy App and official website

    9. Strategic Partnerships & Negotiation (New)

    Serve as the lead representative to negotiate and establish strategic partnerships between Momcozy and commercial lactation consultation platforms, including but not limited to

    The Lactation Network, Wildflower, and Simplified,

    to deliver compliant, high-quality lactation consultation services to Momcozy customers.

    • 2. Required Qualifications

    1. Certification

    Must hold a valid U.S.-recognized IBCLC or CLC certification.

    2. Professional Expertise

    Strong knowledge of lactation physiology, infant growth and development, and infant nutrition.

    3. Communication Skills

    Exceptional empathy and communication skills, with the ability to communicate clearly, patiently, and non-judgmentally with both clients and partners.

    4. Technical & Organizational Skills

    Proficient in video conferencing and digital service tools; able to independently manage consultation schedules and cross-functional tasks.

    5. Legal Eligibility

    Must have legal authorization to work in the United States.

    • 3. Key Performance Indicators (KPIs)

    1. Customer Satisfaction (CSAT)

    CSAT = (Very Satisfied + Satisfied) / Total Responses

    Target: ≥ 90%

    2. Strategic Partnership Development

    Successfully establish and manage partnerships with professional platforms such as

    The Lactation Network, Wildflower, and Simplified to deliver lactation consultation services to Momcozy users.

    3. Content Production

    ≥ 50 articles per year

    At least 1 article per week

    Minimum 2,000 words per article

    Content aligned with evidence-based breastfeeding and infant feeding assessment needs

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