- Make outbound phone calls to patients as follow up to unpaid, past due, denied or rejected billing claims and document according to current policy
- Ensure professional communication with patients over the phone, via email or other written documentation and responding to all inquiries
- Ensure professional communication with clinic personnel and outside vendors (health plan representatives, attorney offices, insurance adjusters) over the phone, via email or other written documentation
- Maintain a working knowledge of health care plan requirements and health plan networks
- Verify and document insurance information as defined by current business practices
- Other daily functions may include:
- Review Explanation of Benefits (EOB), researching denials, rejections and/or excessive reductions
- Ensure appropriate forms are used when requesting adjustments, insurance transfers or other specific account changes
- Take inbound calls from patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy
- Any and all other duties as assigned
- High School diploma/GED or equivalent
- Collections experience preferred
- Previous experience in a healthcare facility in relation accounts receivables or billing practices preferred.
- Comply with company policies, procedures, practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic, office or surgery center during business hours
- Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
- Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
- Office/clinic/surgery center setting
- Revo Health is a management services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.
- Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.
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Account Resolution Specialist - Minneapolis, United States - Revo Health
Description
The Account Resolution Specialist will provide excellent customer service and documentation while efficiently working guarantor unpaid or past due accounts receivables for the company.
This is a full-time position working Monday - Friday 8:30am - 5:00pm at our Bloomington location. Option to work remotely following training. Typical training period is 3-6 months.
Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions:
Education and Experience Requirements:
Essential Requirements:
Ability to:
Performance Expectations - Revo Health's Core Values:
Environmental Conditions:
Notes
