- Show guests to room, assisting them with their luggage.
- Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
- Check luggage for hotel guests both for day and overnight storage.
- Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
- Open doors and greet guests in a friendly and courteous manner.
- Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
- Maintain an open communication line between all shifts by proper use of intershift log.
- Deliver messages and valet laundry to guest rooms.
- Perform guest pick-ups and drop-offs in the hotel car in a timely and friendly manner and inspect vehicles for cleanliness and safety concerns.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
- Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to communicate with guests and respond to questions, knowledge of hotel service, local area events and activities. Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a DMV report. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk and/or sit and continuously perform essential job functions. Perform tasks requiring bending, stooping, kneeling and/or walking.
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Bellperson | HOTEL DU PONT - Wilmington, United States - PM Hotel Group
Description
Job Summary
Perform duties of bellperson including assisting guests with luggage, performing guest pick-ups and drop-offs in the hotel car to local addresses, assisting guests upon check-in and check-out, and assisting with and checking luggage as needed.
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff.
It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.
Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group.
Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate
