Solution Domain Manager - Atlanta, United States - CDW
Description
The Solution Domain Manager (SDM) is a business, sales, and solutions thought leader at CDW.They provide leadership and support for Sales, PreSales, and Services teams and are accountable for effective and efficient day-to-day Professional Services operations of their area of responsibility.
The SDM demonstrates a laser-like focus in leading Integrated Technology Services (ITS) Teams to achieve finance, operations, client, and coworker targets.
The SDM is also charged with shaping and developing our services vision and strategy around a technology portfolio.To realize these targets, SDMs must balance a strong financial and operational results focus with a strong coworker development and client emphasis.
This position is responsible for managing the Product Owner & Technical team within the ServiceNow Solutions organization.They will lead a highly capable team of Supervisors who will in turn lead Technical Consultants, Developers, Architects, and other technical professionals who guide the customers on their ServiceNow journey and deliver support solutions that align with the customer's long-term strategic goals, meet our "plus one" promise, and lead to referenceable accounts and strong customer satisfaction.
Key Areas of ResponsibilityAttain revenue targets within Managed Services .
Collaborate with other teams to achieve Services goals and attainment of all targets.
Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with "C" suite level leadership.
Accelerate the professional and technical development of coworkers through coaching and training ensuring laser focus on achieving high client satisfaction.
Manage your team to provide the right level of skill and size of team to meet client demand while balancing team utilization and profitability.
Sales Responsibilities:
Collaborate with Sales, Solution Architects, Services Teams and Management to maximize services financial results and increase product and licensing attachment.
Analyze economic, competitive and industry changes affecting their solution domain and make recommendations as appropriate, adjusting skills among engineering teams across services.
Act as subject matter expert on CDW services offering and capabilities and educate sales teams as needed.
Client Responsibilities:
Support the CEMs in client satisfaction / loyalty with CDW clients. Proactively resolve issues, as necessary.
Act as escalation point for resolution of issues pertaining to their solution domain.
Conduct face-to-face client loyalty meetings for top services clients.
Establish and cultivate solid working relationship with all internal clients –Services Managers, Solutions Teams, Recruiters, Branch Managers,
Account Executives, Sales Management and Senior Leadership Team.
Validate and approve services estimates / statements of work for services engagements and provide feedback to Solution Architects
Ensure that best practices are incorporated in the delivery of services of all solutions across Practice(s) and geographies.
Coworker Responsibilities:
Manage team to have the right set of technical skills, in the immediate and long-term
Ensure team fully understands their roles, and possesses the right set of professional consulting and technical skills.
Create individual technical and professional development plans with each team member.
Provide complete, accurate, ongoing communication with the team.
Deliver substantive performance feedback and coaching to team.
Attract, recruit and retain the "best and brightest" Integrated Technology Services (ITS) Coworkers.
Perform teambuilding and foster an appealing work environment based on trust, respect and competence.
Monitor and resolve coworker satisfaction / loyalty issues.
Ensure that best practices are incorporated in the delivery of all solutions.
Manage Technical Leads and assist them in operational management of their teams of Technical Consultants
Operations Responsibilities:
Lead and implement Integrated Technology Services' vision, goals and strategies.
Manage and monitor General & Administrative expenses.
Ensure that monthly forecasts are complete, accurate and timely
Create and implement on-boarding for new hires, development plans, internal projects, Coworker compensation and bonuses.
Participate in the solution development lifecycle via skills readiness planning for advanced technologies, including resource selection, early engagement and training/mentoring.
Participate in the recruitment and selection of other coworkers.
Review team financials and engagement performance to ensure profitability
Education and/or Experience Qualifications
Bachelor's Degree in Business Management or a related field or equivalent experience
Seven years of related consulting or IT services delivery experience
Required Qualifications
Proven ability to analyze, design, and optimize business processes via technology and integration
Experiential-based understanding of a holistic view of organizational maturity including people, process, and product
Ability to lead teams; gain consensus
Effective oral and written communication skills
Ability to identify and creatively resolve client, project and people issues
Proven negotiation skills
Knowledge of ServiceNow products and services
Ability to lead and manage to ensure attainment of critical results
Ability to travel up to 10%
Ability to understand, remember, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to multi-task, organize and prioritize.
Ability to apply common sense in performing job.
Ability to understand and follow basic instructions and guidelines.
Preferred Qualifications
Previous consulting management experience required
2 – 5 years experience with Profit and Loss responsibility
Strong project and risk management skills
Strong IT background
Strong presentation skills
#J-18808-Ljbffr