Technical Support Engineer - Papillion, NE
5 days ago
Job summary
This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment.Responsibilities
- Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted,
- Gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues),
- Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation,
- Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities, Besides Monitor review present product performance metrics stakeholders concise way enables decision making.
Job description
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