Technical Account Manager - Richmond, United States - AvePoint

Description

Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions.

Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey.

For more information, visit

.
At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you
Overview

Do you have passion for customer satisfaction and the skills to troubleshoot in a complex technical environment? We're looking for someone who can quickly become an expert in delivering exceptional solutions that nurture customer retention, fosters technical growth in support, and improves product reliability.

What will you be doing?
The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers.

The TAM works in a consultative role to assist in the successful platform integrations and account management to provide existing customers with technical recommendations through the customer's product operations lifecycle.

In addition, the TAM will provide comprehensive guidance and support for accounts and cases which need sensitive technical care.

Your responsibilities will include:
Leading as the technical account manager on enterprise level clients to coordinate support efforts and organize solution delivery.
Maintaining customer technical account portfolio to provide technical guidance and recommendation
Fulfilling onsite and remote workshops, consultancy, conception, delivery and training projects based on customer needs
Managing long term engagements to support current and future needs of our customers
Provide remote or onsite guidance on platform integration engagements for existing clients
Becoming an expert in the features, benefits of our applications
Aligning AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needs
OK, I'm interested... is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers.

Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Preferred Qualifications:
Current certifications related to the M365 Platform
Experience with API integrations and Power Automate
Familiarity with versions of Microsoft SQL Server, Windows Server, and SharePoint On-Prem is a plus
Prior experience as a client-facing resource

in a related technical area such as product implementation, technical support, consultancy, and/or solution architecture

Required:
Bachelor's Degree (Computer Science/Engineering/IT majors preferred)
Excellent customer facing written/verbal communication, organization, presentation, and project management skills
Working experience with Microsoft SharePoint administration, configuration and deployment
Working experience with Microsoft 365 Administration, configuration and deployment is a must
Understanding of the differences between the solutions in the M365 Platform
Ability to work individually and within a highly collaborative team setting
Willingness to learn and adapt in a fast-paced environment

Benefits we offer:
Competitive market-based compensation
Career progression and internal mobility opportunities
Work life balance through hybrid working model of 3 days a week in office
Unlimited PTO
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities.

We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence.

We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

#LI-JF1
Why AvePoint?
We are invested in the success of our colleagues, partners, customers, and community. We do this by promoting global collaboration and taking pride in helping, sharing, mentoring, and coaching each other.

#J-18808-Ljbffr