Registration Staff - Institute, United States - BSA Summit Group

Description

Registration Manager

● High level emotional intelligence

● Active in team dynamics, conflict prevention/resolution, and identifying customer needs

● Cheerful attitude and servant leadership disposition

● Dedicated customer service and people oriented

● Adaptability in a fast-paced environment with ability to learn

● Ability to interact with men and women of all ages and maturity levels of staff/customers

● Meet with advisors of groups and individuals upon arrival and review their paperwork, charges, and payments; make arrangements for collection of monies prior to departure dates

● Oversee and coordinate the participant check-in activities

● Coordinate with Base Camp staff to assist with check-in of late arrivals

● Provide cheerful and helpful service to all SBR participants, guests, and staff

● Be a resource for all program and operations knowledge

● Resolve customer service issues in a thorough and timely manner

● Other duties or projects as assigned by SBR leadership

● Abide by policies and procedure outlined in the SBR staff handbook

● 18 years of age or older

● Conflict resolution and problem-solving skills

● Solid interpersonal communication abilities

● Organized and detail-oriented

● Comfortable learning new software

● Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.

● Ability to use Microsoft Teams daily for work related communication and coordination

● Be or become a registered member of the Boy Scouts of America

● Contribute at least one improvement to Registration operations

● Reply to all emails within 24 hours within your scope of work

● Up to 1 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.

● Can pass the physical exam and approved for SBR height and weight requirements HERE

Summit staff uniform

Housing

10x12' Platform Tent; Staff Camp

Expected Weekly Hours

45 - 55