- An array of retirement plan options, each with a generous employer contribution.
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
- Paid vacation and sick leave, including short and long-term disability and paid parental leave.
- Get the most out of the Public Service Loan Forgiveness program.
- And much more
Manager - Help Desk and Operations - Columbus, United States - Ohio State University Wexner Medical Center
Found in: One Red Cent US C2 - 1 week ago
Description
Job Description
Scope of Position
Responsible for managing the IT people, processes, and tools that support the Help Desk and Data Center Operations for The Ohio State University Wexner Medical Center (OSUWMC).
Position Summary
Serves as the area leader in the planning, design, development, and support for the Help Desk and Data Center Operations for OSUWMC. Manages teams responsible for the end user front line support of the OSUWMC's systems and applications environments to ensure levels of stability, reliability and acceptable performance. This is a technical leadership position with required skill sets to manage help desk and data center staff. Coordinates major initiatives, including multiple departments, service lines, platforms, and various administrative interfaces regarding the integration of support for systems and applications with overall business/healthcare solutions. Manages projects involving high business risk, scope and impact to the organization; leads and facilitates strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with help desk and data center operations. Individual serves as a subject matter expert and manager for help desk and data center operations strategies, procedures, policies, and methodologies. Individual provides direction and insight to leaders, peers and team members regarding the identification and alignment of strategic help desk and data center operations requirements with evolving information technology/business opportunities. Recognized across the organization for expertise and sought as a source for resolution of unique or the most complex systems problems.
Minimum Qualifications
Bachelors degree in Computer Sciences or related field, and 5 years of experience in IT Technology. Knowledge of help desk tools/support methodologies, desktop hardware/software, printing environments, and general networking and telephony environments.
Our Comprehensive Employee Benefits Include: