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    • Dedicated Social Media Engagement Specialist - Cary - Ignite Social Media

    Ignite Social Media
    Ignite Social Media Cary

    1 month ago

    Default job background
    Full time
    Description
    Job Overview
    The ideal candidate for this position will have a passion for social media reactive brand engagement and be naturally proactive, with the ability to follow defined and changing processes. This role focuses on engagement work in the channels of a major retail brand.

    Key Responsibilities
    This position involves working daily social media reactive shifts to provide impactful community engagement using the brand's established community guidelines, specifications, and processes. The ideal candidate should be comfortable collaborating with clients and internal teams to ensure overall client goals and objectives are met.

    • Work daily social media reactive shifts to provide impactful community engagement
    • Be part of our on-call rotations during agency business hours
    • Assist with scheduling team shifts and updates
    • Identify and flag UGC that the client brand can potentially leverage
    • Understand how to drill down in Sprinklr to answer client-specific questions about volume, brand risk flags, PR crises, trends, and more
    • Find ways to optimize our channel engagements—from creating new social responses to suggesting new processes or workflows
    • Help onboard and train new team members to work reactive shifts after mastering them yourself
    • Collaborate and problem-solve to ensure client goals and objectives are met
    • Assist with quality assurance efforts or other tasks as needed
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