Product Support Supervisor - Northfield
2 weeks ago

Job Summary
Supervise daily activities and output of the team charged with supporting the sales force via email and phone calls developing research documentation compiling reporting and identifying/communicating improvement recommendations.
Responsibilities:
- Manage the day to day tasks of the team including creation/maintenance of items product cross requests scheduling various activities assigning projects managing overtime schedules and ensuring team performance metrics are tracked and achieved.
- Ensure timely communication with direct reports and follow up on overall progress by offering coaching and additional training in areas for which objectives are not being met based on feedback oversee and prioritize daily workloads to meet deadlines.
Job description
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