Digital Response Representative - Saint Louis, MO, United States - TEKsystems

    TEKsystems
    TEKsystems Saint Louis, MO, United States

    1 month ago

    TEKsystems background
    Description

    Position Title: Digital Response Representative

    Start Date: 5/20/2024

    Pay Range: $20-$21/hr

    Contract Length: 3 month contract to hire

    Worksite Location: Saint Louis, MO 63110

    Schedule: Fully In-Office M-F (M-F 8:00a-5:00p, Office is open from 6a-8p, so there is some flexibility on working hours. Looking to fill 8:00a-5:00p, 9:00a-6:00p, or 10:00a-7:00p shifts)

    Job Description:

    The Digital Response Representative is an entry level role supporting various Channels. As the Digital Response Representative, you will act as a key contributor to facilitate email communication with the borrower, Loan Officer, and any additional internal partners as needed.

    Responsibilities:


    • Perform routine data entry and validation tasks


    • Initiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)


    • Review and validate loan documents


    • Handle routine emails and/or chat responses


    • Monitor work queues and intervening as needed


    • Perform other related duties as required and assigned


    • Demonstrate behaviors which are aligned with the organization's desired culture and values

    Notes:


    • This individual will focus on email communication with external customers and internal partners


    • They will work through a queue, uploading documents into encompass and following up with customers if inadequate information is provided


    • Auto distribution - 5 emails will be sent at the beginning of the day to each rep on the team, once 1 email / item is completed, another email will be sent to them to work through


    • Professional grammar skills are needed

    Qualifications (Education and Experience etc.):


    • Associate's degree or equivalent work experience


    • Proficiency in Microsoft Office


    • Financial Services and, if possible, mortgage industry experience preferred


    • General understanding of applicable Federal, State and Local regulations


    • Candidates with limited experience can do well if there is drive and the ability to work hard and improve.


    • 6+ months of office based, administrative experience


    • Experience making outbound calls/sending business emails


    • Mortgage, banking, insurance experience preferred


    • Basic Microsoft Office skills, specifically Word and Google suite


    • Ability to work under deadlines on a daily basis

    Benefits (available after conversion to full time employee):


    • Comprehensive Medical, Dental, and Vision


    • Paid Time Off Programs including vacation, holidays, illness, and parental leave


    • Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining

    (select locations)


    • Retirement benefits, life insurance, 401k match, and tuition reimbursement


    • Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.