Compliance Onboarding Project Manager - Wilmington, United States - CSC

Description

JOB DESCRIPTION
Compliance Onboarding Project Manager

Any CSC United States Location (Onsite)

Monday-Friday, 9am-6pm

The Compliance Onboarding Project Manager partners with our compliance teams, sales teams and others to ensure a smooth transition for new clients of CSC'S Registered Agent, Annual Reports, and Business License services.

As a Project Manager, you will be responsible for the oversight of large scale onboarding projects to meet service level agreements and customer commitments.

A successful candidate in this role is highly organized and self-motivated with a strong customer focus.

Some of the things you will be doing:Working closely with multiple business areas to deliver on high volume projectsEnsuring the highest levels of productivity, service, and customer satisfactionCoordinating and facilitating customer communication for some of top tier client onboardingsOverseeing multiple aspects of current onboarding projectsParticipating in discussions related to process improvements and collaborating with team members to do the samePartnering with sales and customers to ensure proper expectations are setActing as a resource for escalated customer communicationCommunicating updates relating to onboarding projects to the teamWhat technical skills, experience, and qualifications do you need

• At least 2-3 years of customer service experienceAbility to multi-task and prioritize multiple projects of high importanceEffective written and verbal communication skillsProficiency with MS Office, especially ExcelProven ability to lead peers through actions and influenceSuperb organizational and time management skillsStrong analytical and problem-solving skillsAn understanding that his/her success is interdependent with the success the teamAbility to thrive in a high volume, deadline driven environmentAttention to detail

Preferred Qualifications:
Management experience in a fast-paced administrative environmentLegal compliance experienceBusiness to business customer service experienceSalesforce experience a plus

Candidates for this position must be eligible to work in the country without sponsorship
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