Service Coordinator - Houston, United States - BakerRipley

Description

The Service Coordinator is usually the first, and sometimes the only, contact a customer has with Workforce Solutions. The Greeter is the face of Workforce Solutions to many of our customers. She/He welcomes people as they enter the office. She/He listens to understand what each individual wants from us.

The Service Coordinator has the first responsibility to get every customer to the resource or staff member who can help that person.

Welcomes customers to Workforce Solutions, listens, and makes a determination as to the best way to serve them based on their needs.

Shares current local labor market information, including:
Employers and industries in the region and near a local office, including the largest employers and key industries.

Skills, education, and experience areas employers require and prefer, including the areas key employers and industries, and how to apply for work there.

The usual means of entry into area companies. industries, and occupations, including the area's key employers and industries, and how to apply for work there.
Workforce Solutions targeted industries and high-skill, high-growth occupations and detailed information about entry into these industries and occupations.
Critiques resumes and provides suggestions to individuals.
Assists customers in completing applications for service.
Supports customers in setting up meetings with other Workforce Solutions staff.
Effectively help customers use equipment such as fax, copier, scanner, and computer.

Assists with setting up email accounts and passwords for use in sending resumes, using WorkInTexas, My TX Careers, and other search engines, and applying online for jobs.

Assists customers patiently with problems, and complaints-remain courteous when dealing with difficult and angry customers.
Ability to multitask and effectively handle situations where multiple customers want attention at the same time.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)