Responsable Opérationnel - Dallas, TX - Digital Risk

    Digital Risk
    Digital Risk Dallas, TX

    1 week ago

    Description

    Responsable Opérationnel

    Mphasis applies next-generation technology to help enterprises transform businesses globally.

    • Customer centricity is foundational to Mphasis' Front2Back Transformation approach using exponential power of cloud and cognitive for hyper-personalized digital experiences.

    The Contact Center Operations Leader serves as senior executive responsible for operational performance across contact center and fulfillment teams with specialization in client and customer support functions.

    1. Buils a high-performance culture through recognition coaching talent development team-engagement strategies ensuring daily weekly monthly production service objectives are met while maintaining exceptional quality compliance operational integrity customer experience

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