- Now Offering Daily Pay
- 401(k) Matching
- Affordable Health Insurance
- Affordable Dental Insurance
- Affordable Vision Insurance
- Employee Assistance Program
- Employee Discount
- Paid Time Off
- Employee Recognition Programs
- Anniversary & Birthday Programs
- Award Co.
- Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
- Referral bonuses for bringing new members to our team.
- Hire, train, coach, counsel, and discipline front desk & bell staff
- Sets PACE & TONE for the shift. Motivates staff to achieve results.
- Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentation, and evaluation.
- Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high.
- Provides motivation to team through active learning. Develops a strong teamwork environment.
- Conducts meetings shiftily, weekly, monthly, quarterly, or annually as expected to facilitate communication and create synergy.
- Builds rapport with all team members through active listening and problem solving skills.
- Holds self to a higher standard, being a role model at all times.
- Oversee the front desk staff to ensure daily operations run smoothly and successfully
- Respond to, accommodate, and/or resolve all guests' requests and concerns in accordance with standards of front desk operating procedures and policies
- Interact with guests to ensure their satisfaction
- Coordinate room assignment for VIP guests with casino staff
- Staff departments according to Riverwind Hotel LLC's staffing guidelines
- Foster teamwork throughout other departments
- Participate in solving problems with other departments as required related to business booked in the hotel including space conflicts and cancellations
- Make reasonable decisions regarding the operations of the hotel in the Sales Director and General Manager's absence
- Assist in coordinating various aspect of group bookings; pertaining but not limited to check-in, check-out, meeting room preparation and take down
- Ensure all standards and policies are practiced
- Ensure accurate record keeping of all files and accounts
- Ensure all necessary supplies are available to the departments
- Administer key control
- Available to work on-call and accessible via cell phone at all times unless otherwise excused
- Organize and attend weekly front office staff meetings
- Attend weekly management meetings
- Assist the hotel in oversell situations
- Ensure all necessary supplies are available to the departments
- Help with room setup, empty trash, etc.
- Assist other departments as needed or assigned
- Run outside errands to pick up items as needed
- Develop and maintain rapport with other Riverwind Hotel and casino staff
- Work and communicate with departments to ensure the smooth operation of hotel
- Assist with the organization of renovations
- Maintain an image of professionalism and competence to guests, clients and hotel personnel at all times
- Work front desk and hospitality shifts as needed
- Refund guests as deemed necessary
- Act in the best interest of the hotel in the Sales Director and General Manager's absence
- Reaches, bends, stoops, lifts, carries, and pushes.
- Lifts/carries supplies and cases, weighing up to 50 lbs.
- Essential hand/eye coordination
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Riverwind Hotel
2 weeks ago
Traditions Hospitality Group Norman, United StatesEnsure all guest rooms are cleaned to Riverwind Hotel LLC's standard Ensure that public areas are clean and well-maintained Stock linens and supplies as needed in storage closets on every floor Stock and properly store laundry carts after each shift Hotel, Housekeeping · ...
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Riverwind Hotel
2 weeks ago
Traditions Spirits Norman, United StatesWho says you can't choose your family? · We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employee ...
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Riverwind Hotel
2 weeks ago
Traditions Spirits Norman, United StatesWho says you cant choose your family? · We believe in exceeding our employees expectations by treating them like family and acknowledging them as our most valuable assets. We cant operate a great business without great people, and we take that seriously by showing our employees h ...
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Riverwind Hotel
2 weeks ago
Traditions Hospitality Group Norman, United StatesJob Details · Level · Entry · Job Location · Riverwind Hotel - Norman, OK · Position Type · Full-Time/Part-Time · Salary Range · $ $13.50 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Hospitality - Hotel · Description · Who says you can't choo ...
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Riverwind Hotel
2 weeks ago
Traditions Spirits Norman, United StatesWho says you can't choose your family? · We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employee ...
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Riverwind Hotel
1 day ago
Traditions Hospitality Group Norman, United StatesHire, train, coach, counsel, and discipline front desk & bell staff Sets PACE & TONE for the shift. Motivates staff to achieve results. Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility Office Manager, Hotel, Sales ...
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Riverwind Hotel
1 week ago
Traditions Hospitality Group Norman, United StatesJob Details · Level · Entry · Job Location · Riverwind Hotel - Norman, OK · Remote Type · N/A · Position Type · Full-Time/Part-Time · Education Level · Undisclosed · Salary Range · $ $14.00 Hourly · Travel Percentage · Undisclosed · Job Shift · Any · Job Category ...
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Riverwind Hotel
1 week ago
Traditions Spirits Norman, United StatesWho says you can't choose your family? · We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employee ...
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Riverwind Hotel
1 day ago
Traditions Hospitality Group Norman, United StatesCheck guests in and out of the hotel Make future reservations when necessary Post and rebate room, tax and other miscellaneous charges to guest accounts Administer hotel guest payment policies Handle hotel phone system, transfer calls and take messag Guest Service, Hotel, Front D ...
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Riverwind Hotel
1 week ago
Traditions Hospitality Group Norman, United StatesRun night audit and all associated reports; perform applicable and pertinent procedures Display the current day's newspapers in the breakfast area, dispose of previous day's newspapers Ensure business center and front desk area is in excellent condit Night Auditor, Guest Service, ...
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Riverwind Hotel
2 weeks ago
Traditions Spirits Norman, United StatesWho says you can't choose your family? · We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employee ...
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Bellman - Riverwind Hotel - Riverwind Casino
6 days ago
Traditions Hospitality Group Norman, United StatesJob Details · Job Location · Riverwind Hotel - Norman, OK · Position Type · Part Time · Salary Range · $ $14.00 Hourly · Travel Percentage · None · Job Shift · Any · Job Category · Hospitality - Hotel · Description · Embark on a rewarding journey with us Join our fami ...
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Traditions Hospitality Group Norman, United StatesJob Details · Job Location · Riverwind Hotel - Norman, OK · Position Type · Part Time · Salary Range · $ $13.00 Hourly · Travel Percentage · None · Job Category · Hospitality - Hotel · Description · Embark on a rewarding journey with us Join our family and shape unforge ...
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Riverwind Hotel
3 weeks ago
Traditions Hospitality Group Norman, United StatesEscort incoming hotel guests to their rooms Assist guests with luggage Inspect guests rooms to ensure that it is in order and that supplies are adequate Explain features of the room such as operation of radio, television, telephone, etc. Offer inform Hotel · ...
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Bellman - Riverwind Hotel - Riverwind Casino
1 week ago
Traditions Hospitality Group Norman, United StatesGreet guests upon arrival and assist with luggage handling and transportation to their rooms. Provide information about hotel services, amenities, and local attractions to guests. Assist guests with inquiries, requests, and special arrangements, ensu Hotel, Casino, Hospitality, T ...
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Traditions Hospitality Group Norman, United StatesClean and maintain guest rooms, including making beds, dusting furniture, vacuuming carpets, and cleaning bathrooms. Replace linens and towels as needed, ensuring all items are clean and presentable. Empty trash containers and dispose of waste in a s Housekeeping, Casino, Hotel, ...
Riverwind Hotel - Norman, United States - Traditions Spirits
Description
Who says you can't choose your family?
We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets.
We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.
What's in it for you?
The opportunity to use the sum of your life's experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation, and watch it grow.
Employee Benefits:
OUR MISSION:
"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time."
Qualifications
Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.
The purpose of the Front Office Manager is to ensure smooth operations of the hotel by having direct responsibility for front office and hospitality staff, including scheduling and ensuring guest satisfaction is a priority and maintained in accordance with hotel standards.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
OTHER DUTIES AND RESPONSIBILITIES:
NOTE:
These include, but are not limited to the following (additional responsibilities may be assigned as necessary):
REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):
§ Must be 18 years of age or older
§ Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
§ Knowledge of economic and accounting principles and practices, banking, and the analysis and reporting of financial data
§ Excellent oral and written communication skills
§ Expert computer skills, ability to compose and create reports, letters, memos, and procedures
§ Mature judgment and professionalism in handling all matters
§ Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
§ Ability to read and understand information and ideas presented in writing
§ Excellent math skills
§ Excellent organization and problem-solving skills
§ Knowledge of InfoGenesis software recommended, but not required
Types of decisions this employee is authorized to make:
§ Overspending the budget
§ Ordering supplies from a vendor
§ Signing vendor contracts
§ Writing petty cash checks
§ Termination of employment for any member of the staff
§ Any other decisions outside normal practice guidelines
WORKING CONDITIONS AND PHYSICAL EFFORT:
§ Noise level is moderate to high
§ Limited exposure to physical risk
§ Moderate physical effort required
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