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    Call Center Operator - San Antonio, United States - United Language Group

    United Language Group
    United Language Group San Antonio, United States

    2 weeks ago

    Default job background
    Description
    Summary


    The Operator is responsible for the day-to-day call center functions, ensuring that both our clients and interpreters are connected in a timely manner, while maintaining Operator performance expectations.

    This role will handle various tasks including taking in-bound calls, collecting and verifying client data, and transferring calls to an over-the-phone interpreter.

    (This is not a Work From Home position, you must be able to work from the San Antonio office)

    Essential Duties + Responsibilities


    • Answer in-bound calls; on average calls per day
    • Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as needed.
    • Ensure quality of phone lines and connection between all parties
    • Complete operator reports using Adminica system to ensure all problems are notated for future reference
    • Other duties as may be reasonably requested
    Education, Experience + Skills


    • Punctual for scheduled shift(s)
    • Experience and ability for multi-tasking and following process
    • Proven skills utilizing computer systems including Microsoft Suite
    • Strong customer service skills
    • Excellent communication skills, both written and verbal
    • Energetic self-starter who takes initiative
    Background and Drug Screen required
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