COO, Children's Physician Group - Brookhaven, United States - Children's Healthcare of Atlanta

Description

Job Description

The COO, Children's Physician Group (CPG) is the lead business executive for the Children's physician enterprise and leads all aspects of Access across the system. The position partners with the Chief CPG, Pediatrician-in-Chief (PIC), and Surgeon-in-Chief (SIC) as dyad business partners.

This leader is accountable to build best in class practice operations and support for physician practice that attracts and engages physicians. They lead Access across the system to ensure that patients and referring physicians have easy and seamless access to Children's expert care. The COO, CPG leads the development and execution of the Ambulatory strategy focused on what services are needed and how to optimally deliver services distributed in the community and state.

Job Responsibilities

• Provides leadership and oversight of physician practice operations and access across the system with an emphasis on clinical and operational excellence, quality and patient safety, patient experience, employee and physician engagement/retention, and strong financial results.
• Develops strategies, business plans, goals, and objectives, both short and long-term, aligned with Children's strategic plan. Partners closely with physician dyad partners and operations leaders to understand the system wide strategies by division and develops the physician and related position workforce plans to successfully deliver on the overall plans. Works in collaboration with the PIC, SIC, and operations leaders to drive national preeminence and achieve U.S. News & World Report goals. Drives prioritization and execution of initiatives and resources for the physician organization and Access.
• Builds and grows best-in-class practice management for Children's physician enterprise including setting practice standards and expectations, organization model, infrastructure, patient flow and capacity management, technology, coordinates revenue cycle functions and overall business management. Achieves benchmarks for operational performance consistent with industry standards.
• Builds a highly committed, capable and diverse leadership team, coaches and mentors leaders, and/or brings in additional talent, as needed. Provides leaders with the authority, accountability, training, information, and resources to achieve their full potential and successfully drive the organization's performance. Maintains a continuous focus on talent management. Designs appropriate organization structure and resources to accomplish goals and objectives.
• Maintains strong and collaborative relationships with physicians and physician leadership to ensure Children's is well positioned to adapt to market trends, while maintaining focus on smart growth and clinical excellence.
• Serves as a champion for People and ensures strong employee and physician engagement.
• Collaborates with the PIC and SIC on physician compensation issues and strategies and monitors performance for measures of success linked to the compensation plans. Guides development and application of contemporary approaches to provider compensation which align incentives among physicians and CPG, promote performance and results, are fiscally responsible, and sustainable.
• Designs models to enable physicians to integrate and achieve operational success for the delivery system. Provides physicians with information, transparency and reporting to enhance care delivery, including key performance indicators.
• Partners effectively with system business and support functions to optimize system integration of people and business management systems, cost structure and operational processes to efficiently deliver highest quality care and patient experience. Drives collaboration across the system with multiple models of physician practice and partners to achieve One Children's.
• Builds and sustains environment and infrastructure to support physicians in delivering quality care and achieving optimal levels of productivity and operations. Leads improvement for physician practice.
• Leads Access for Children's ensuring the optimal alignment of people, process, and technology to build a program that produces seamless, connected, and coordinated access across multiple touch points for patients and referring physicians. The Access program includes the Contact Center.
• Leads the ambulatory strategy and operations for Children's based on patient needs, determining service delivery in the community and how to optimally distribute services outside the hospital footprint.
• Leads the operations of the ambulatory network delivering operational excellence in people, quality, patient experience and financial performance. The network includes full responsibility for the Center for Advanced Pediatrics. Accountable for ambulatory nursing resources and partners with the Chief Nursing Officer to support nurses in the division.
• Meets all regulatory standards for physician practices, the ambulatory network and access functions. Ensures that all compliance standards are met and stays abreast of all regulatory and compliance requirements for the areas of responsibility. Maintains compliance with regulations governing hospitals and the rules of accrediting bodies by monitoring operations and initiating changes where required.
• Builds proactive monitoring and reporting tools to inform performance of the CPG and Access operations.
• Leads new practice acquisitions and integration of practices.
• Develops an annual CPG provider workforce plan. Assures robust development and application of a provider time allocation, FTE, and effort definition policy. Assures proper policy, procedure, processes and resources are available and used in support of provider recruitment.

Candidate Qualifications

We are seeking candidates with the following attributes:

Experience

• At least ten years of experience leading a large physician practice or physician group with a proven track record in relationship building and business management, experience leading both academic and private practice groups is preferred.
• Experience leading and building a strong proven physician organization and infrastructure.
• Proven track record of strong multidisciplinary relationship management, communication and building physician and team engagement.
• Demonstrated success managing the financial performance of organizations of comparable size and complexity, preferably having had exposure to a regulated rate setting environment.
• Prior experience collaborating and partnering with an academic institution is strongly preferred.
• Prior leadership experience with a leading pediatric health system preferred.

Education

• Bachelor's Degree in relevant discipline required.
• Master's Degree or other advanced degree is preferred.

Knowledge, Skills and Abilities

• Proven ability to formulate operational and business strategies, guide the development of operating plans, and drive performance to achieve or surpass goals.
• Proven ability to build solid, trusted relationships with physicians, colleagues, employees, donors, community leaders, external partners, and regulators.
• Demonstrated ability to identify and evaluate opportunities and take calculated risks to attain superior performance and outcomes.
• Demonstrated ability to present complex information in a concise, yet comprehensive manner to leadership, medical staff, and employees.
• Strong financial skills and a proven ability to achieve sustainable and significant cost efficiencies on an organization-wide basis.
• A transformational and strategic leader who can establish an inspiring vision, who is committed to growing and developing people, achieving prestige through the success of the program and its members rather than primarily through his or her own work.\A persuasive communicator with strong interpersonal skills who is an empathetic, respectful listener and who can create an atmosphere that allows individuals to be proactive within the context of the healthcare strategy.
• A confident operations leader with business skills who knows how to achieve challenging performance goals in complex, evolving environments, including balancing his or her own strengths and weaknesses with complementary associates.
• A mentor with strong coaching skills to nurture the development of team members.
• An individual of the highest integrity with high levels of energy, maturity, and flexibility and a reputation for fairness and idealism.
• An approachable and enthusiastic leader who is accessible and visible and who can engage the community for philanthropic support.
• Aptitude to work and be successful in a complex, ambiguous, and dynamic environment. An individual with high energy and intellectual horsepower capable of absorbing multiple inputs on multiple issues virtually simultaneously.
• Demonstrated ability to advance strategy in a collaborative culture, working through influence and building/sustaining strong relationships across the organization.
• An individual who has the ability to see a project through to completion. A strong team player and collaborator who can effectively manage relationships horizontally and vertically and who enjoys being part of a multi-entity system environment.
• Functions as a mentor/coach with a collaborative style. A person who can develop, nurture, and encourage staff to embrace change and improve the organization. Ability to hold people accountable to achieve objectives.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.