IT Operations Engineer - Gilbert, United States - Boundlessfellows

Description

Hims & Hers Health, Inc.

(better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system.

We connect consumers to licensed healthcare professionals, allowing people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.

With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health.

We believe how you feel in your body and mind transforms how you show up in life. That's why we're building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and improve their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers.

In January 2021, we were listed on the NYSE and is traded under the ticker symbol "HIMS". To learn more about our brand and offerings, you can visit

and

.


About the role:

As an IT Operations Engineer, you will be responsible for developing and providing hardware support as well as security and communications throughout the pharmacy.

You will be a key stakeholder in building something from the ground up and have a tremendous impact as Apostrophe grows.

This role is primarily onsite, based in Gilbert, AZ, and will report to the Associate Director of IT.


You Will:
Communicate well and work closely with the management team to ensure the needs of the pharmacy are satisfactorily met

Uphold a customer-first approach to IT and interface daily with employees

Maintain essential IT operations, including operating systems, security tools, email systems, laptops, software, and hardware

Own and implement security policies and procedures to keep our systems and employees safe

Evaluate system security in compliance with SOX and HIPAA

Manage company-wide systems (Gmail, Okta, and more)

Work with cross-functional partners to find efficiencies and execute improvements to our internal systems

Partner with IT to develop and document IT processes and best practices

Act as the first line of response for any technical issues that arise at the pharmacy

Ability to juggle multiple priorities that may shift frequently

Able to work independently and with a team

You Have:

3-5+ years experience

Bachelor's degree in Computer Science, Information Systems or relevant work experience

Expert in proposing, implementing, configuring, and testing solutions to complex business-critical problems

Experience operating successfully within a high growth and fast-paced environment

Strong Networking background (Firewall, VLAN's, Subnets, IoT setup etc.)

Experience with user-centric customer support, including strong technical knowledge of Mac OS X and Windows

Familiarity with Cisco Meraki (security appliance, managed switches, wireless access points, and cameras)

Prior experience in the pharmaceutical industry would be desirable

Excellent communications skills both verbal and written

Strong creative and analytical thinking with a high attention to detail

Our Benefits (there are more but here are some highlights):

Employee Stock Purchase Program

An inclusive culture where we are always looking for improvement and cherish your input

Great compensation package with equity compensation

Unlimited PTO (10 holidays off), Mental Health days (1 day off per quarter)

Generous Parental Leave

High-coverage medical, dental & vision

Mental health & wellness benefits

Offsite team retreats

Access to Amazon HIMS Store to order any additional equipment to ensure you have the gear you need

Employee discounts on hims & hers & Apostrophe online products, and Apple Store

$75 monthly connectivity stipend (phone/internet)

401k Match

We are focused on building a diverse and inclusive workforce.

If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance

.

Outlined below is a reasonable estimate of H&H's compensation range for this role.

An estimate of the current salary range is

$80,000 – $100,000

H&H also offers a comprehensive Total Rewards package

that includes equity grants of restricted stock (RSU's) so that H&H employees own a piece of our company.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.

Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don't ever want the pay range to act as a deterrent from you applying

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