Customer Service Representative - Southlake, United States - CornerStone Staffing

CornerStone Staffing Southlake, United States

3 weeks ago

TempToFT

Description

Are you a Highly Motivated Self-Starter that has great organizational skills?

If so, please call CornerStone Staffing today to be part of an amazing company that is growing fast in the North Fort Worth.

Job Title: Customer Service Rep

Location: Southlake, TX ( Remote after training)

Pay: $18 to $20/hr . - based on interview

Schedule :

Tuesday - Saturday 3pm to 12am

2 week Training - remote after training

Job Description:

Taking Inbound/Outbound call center support. (Telephone and Internet chat queue)

Responsible for the submission, ownership, escalation, and status communications of CARE, Billing, MACD, and Credit, ticket submissions.

Acts as first point of escalation for customer call ins.

Coordinate with other departments to resolve service, support, or billing issues.

Negotiate price and terms for customer sign-ups and retention.

Positive, winning attitude, strong work ethic and teamwork.

. Provide technical support and customer service to clients who use our VOIP phone service

Troubleshoot technical issues related to VOIP technology and resolve customer inquiries

Qualifications:

Must be proficient in the use of Microsoft Office suite (Excel, Word, Outlook )

Must be proficient in the use of CRM and other database systems.

Ability to manage their time and tasks to completion with minimum supervision.

Must be able to effectively manage conflict resolution.

Desired Skills

H.S. graduate

College degree (plus)

1-year telecommunications experience

2-year customer service experience (call center) must

(Any equivalent combination of education and experience)

Application Process Includes:

Interview
Background check

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