- Greet patients courteously, eye contact, and smile.
- Exhibit proper telephone etiquette.
- Receive and process incoming calls. Able to handle multi-line telephones.
- Knowledge of appointment scheduling in accordance with the Company guidelines.
- Update patient information in Next Gen.
- Be familiar with insurance contracts and unacceptable insurances.
- Schedule referral appointments per protocol.
- Maintain and manage referral logs
- Update reception, eligibility, medical records and nursing staff or all changes to schedules throughout the day.
- Responsible for managing the "tasks" that includes clearing tasks inbox daily, sending and receiving tasks.
- Work as a back-up reception.
- Monitor NextMD message retrieval and responses.
- Handle complaints in a responsible and professional manner.
- Maintain a clean work area.
- Assist with submission of referrals for the providers and case managers as appropriate, utilizing online process when applicable.
- Able to create and send tasks through HER
- Take messages and answer them in a timely matter through EHR.
- Stay current on Next Gen, EZ CAP updates.
- Manage and follow the process for primary care provider (PCP) changes.
- Process all incoming correspondence ensuring the following are completed prior to giving to the provider: must have patient's chart number, last visit, next visit date, refill requests, reports, results, paperwork.
- Send/Task prescription refill request to providers
- Monitor/Manage facsimile and mail.
- Other duties assigned by the supervisor.
- Responsible to ensure that recent results of any test are retrieved and are ready for Provider to review.
- Knowledge of patient forms:
- DMV
- Physical
- Handicap placard
- Disability, etc.
- Understand the referral process and how to advise patients.
- Responsible to retrieve Hospital records in the event a patient was seen in the Hospital.
- Responsible for managing the "tasks" that includes clearing tasks daily, sending and receiving tasks.
- Will act as the Provider liaison for patients, will answer calls and do all you can to work with the Provider to obtain an answer or solution to their questions.
- Other duties assigned by the Supervisor.
-
Temp Referral Clerk
3 days ago
Community Health Centers of the Central Coast Santa Maria, United States**Job Title**: Referral Clerk · **Department**: Referral Center · **Reports To**: Director of Utilization Management (UM) and Referrals · **FLSA Status**: Non-Exempt · **Wage Range that the Company Expects to Pay**: $ $24.31 per hour · **SUMMARY** · Under the direct supervision o ...
-
Claims Reviewer Clerk
6 days ago
Community Health Centers of the Central Coast Nipomo, United States**Job Title**: Claims Reviewer Clerk · **Department**: 340B · **Reports To**: Director of 340B Program · **FLSA Status**: Non-Exempt · **Wage Range that the Company Expects to Pay**: $ $23.00 per hour · **SUMMARY** · Under the supervision of the Director of 340B Program, the Clai ...
-
dispatcher
1 week ago
Cal Poly San Luis Obispo, CA, United StatesJob Summary · Under the administration of the Assistant Vice President for Public Safety and Chief of Police, the Cal Poly Police Department (CPPD) is responsible for the safety, health, and well-being of the university community. CPPD consists of two divisions: an Operations Div ...
-
Produce Team Member
5 days ago
Whole Foods Market San Luis Obispo, United States Full time**NYC CANDIDATES:** As mandated by New York City any New Member hired or Team Member transferring into NYC locations must be prepared to upload proof of having received at least one dose of a COVID-19 vaccine to Workday on their hire date. Alternatively, those seeking either a me ...
-
Substitute Secretaries
1 week ago
California Department of Education Arroyo Grande, United StatesQUALIFICATIONS a. Required: 1. Graduation from high school or its equivalent. 2. Knowledge of current office procedures including proper telephone techniques, spelling, punctuation and grammar, typing and filing; current office equipment, including microcomputers and peripheral e ...
-
School RN, BSN
3 days ago
Teodora Healthcare Santa Maria, United StatesRegistered Nurse Needed in Santa Maria, CA · Are you a Registered Nurse who likes working with the student demographic population, enjoys working with primary-age school students, and supports the training and development of LVNs and LPTs? · The Registered Nurse will be on a te ...
-
Account Clerk III
1 week ago
California Department of Education Santa Maria, United StatesSanta Maria-Bonita School District · Position Description · Title: Account Clerk III Reports to: Assigned Supervisor · Department: Various Classification: Classified · Work Year: 246 days Salary Range: Range 28 · Board Approval: 12/15/2021 · BASIC FUNCTION: · Under the direction ...
-
Temp Referral Clerk
2 days ago
Community Health Centers of the Central Coast Santa Maria, United StatesJob Description · Job DescriptionJob Title: Referral Clerk · Department: Referral Center · Reports To: Director of Utilization Management (UM) and Referrals · FLSA Status: Non-Exempt · Wage Range that the Company Expects to Pay: $ $24.31 per hour · SUMMARY · Under the direct sup ...
-
Retail Inventory Coordinator
2 hours ago
CHS Grangeville, United StatesCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and ar ...
Medical Clerk - San Luis Obispo, United States - Heritage Provider Network
Description
Job DescriptionUnder the direction of the Clinic Supervisor, this position is responsible to answering office telephone calls, managing tasks for the providers, submission of referrals, ability to access, understand, and process tasks and duties in the electronic medical records system, have HEDIS and I-Star knowledge and participation, and act under the supervision of the Clinic Supervisor. They must maintain adherence to policies, procedures and regulations of the Company and participate in an interdisciplinary and inter-facility approach to achieving the mission, philosophy, and goals of the Company. The Medical Clerk will interact with other departments, clinic personnel, and outside providers in a professional and friendly manner, to create and maintain a positive relationship with our internal and external customers.
8.1 High school graduation required.
8.2 Degree in Medical Assistant and within 6 months become a RMA or CCMA.
8.3 Knowledge of computers.
8.4 Working knowledge of Appointment Scheduling preferred.
8.5 Knowledge of medical field/insurances preferred
8.6 BLS required
8.7 Bilingual Preferred
The pay range for this position at commencement of employment is expected to be between $24.27 and $28.55 however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
