Weekend Assistants - Salem, OR, United States - Carrier

Description

Salem Oregon 4001 Fairview Industrial Drive SE, Salem, OR, 97302 USA

Carrier Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, balanced, and high-performance buildings Carrier Climate, Controls & Security is a unit of United Technologies Corp.

, a leading provider to the aerospace and building systems industries worldwide

The Global Security Products (GSP) group at Carrier Climate, Controls & Security develops a comprehensive product portfolio to protect buildings, people and assets; providing innovative security products that include sophisticated software and hardware, IP solutions, wireless communications, electronic locking systems, and mobile applications.

Among its leading brands are Lenel, Interlogix, Supra and Onity offering robust security and life safety systems, and affordable, flexible lock and key management solutions.

Provide electronic product and application end users with operational and technical assistance.

Provide technical and billing support via telephone, email and/or chat to end users and administrators of Supra and/or Onity products and systems in a timely and effective manner, while projecting a courteous and professional image.

Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Handle technical support and billing issues as required.
1+ year(s) of customer service, customer support, call center, or help desk experience

Able to work weekends and evenings.
Willing to work out of an office in Salem, Oregon.
Must be able to effectively communicate with customers via telephone
Ability to rapidly learn and assimilate new technologies.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.