Technical Account Consultant Technical Account Management Remote - California, United States - Liven Pty

Description

Rippling gives businesses one place to run HR, IT, and Finance.

It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.

For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example.

With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that official communication will only be sent from

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About the role

You are the "IT PRO" for Rippling's customers.

You have a broad set of skills:

you can project manage customers' mergers and acquisitions, go deep in consulting on pay schedule transitions, build out a plan for optimizing adoption of Rippling's IT products, consult on best practices around an employee onboarding flow, thoughtfully advocate for your customer's requirements, or develop trusted relationships with customer admins.

Great – you'll need to do all of that each day
What you will do
Project Manage

• Work with a variety of teams internally and externally to execute on each project engagement and help customers optimize their use of Rippling

Drive adoption

• Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their HR, IT, payroll and benefits workflows

Become a product expert

• You'll be a goto resource for both customers and coworkers by your 90th day at Rippling

Offer white-glove service

• Ensure customers feel supported and engaged through attentive, personalize guidance and product enablement

What you will need
3+ years of SaaS experience in customer success, consulting, implementation, or support
Preferred: 2+ years experience with managing/enabling MDM, Identity Management Solutions, or other IT related solutions.
Familiarity with other IT products such as Google and Azure.
Passion for helping customers and colleagues
Ruthless prioritization and time management
Master project / task manager – you never drop the ball
Ability to explain complex scenarios in simple, clear written or verbal communications
Interest in actively working with product and engineering teams
Strong attention to detail and ability to solve complex, interdependent problems
The pay range for this role is:90, ,000 USD per year (Remote - United States)

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