Marina Attendant - Lake Oswego, United States - Lake Oswego Corporation

Description

General Purpose

Responsible for many important areas of quality customer care.


Customer Service:
 Welcome /greet visitors, determine nature and purpose of visit, provide them with information and access to helpful resources. Direct or escort them to specific destinations. Process paperwork for various registrations.

 Answer phones and provide information, scheduling appointments. Direct calls to the appropriate department as needed.


Marina & Retail Operations:
 Pump gas at marina boat dock

 Monitor ingress / egress of boats at boat ramp including verification of current year licensing and decontamination.

 Perform stocking duties including rotating products, dusting and facing merchandise in small retail store.

 Maintenance duties around marina grounds.

 Process sales transactions and accept payments.

 Calculate and return change when required by the payment method.

 Maintain adequate change denominations in the cash drawer and request additional change as needed.

 Reconcile cash drawer and sales receipts.

 Generate reliable and accurate till reports, ensuring the money matches the report and is stored safely.

 Administer LOC operator's license written tests.


Administrative Duties:
 Create and maintain a positive work environment for all employees.

 Maintain a clean and organized working environment by wiping down registers, counters, phones, etc.

 Operating office equipment including phones, computers, Point of Sale system, printers, copiers, fax machine.

 Report issues with equipment.

 Collecting, filing and organizing office documents.

 Manage digital document filing and email correspondence.

 Provide support / other duties as assigned or directed by marina lead or management.

Education and Experience

• No prior experience necessary
• Computer skills and knowledge of Microsoft
• Desire to quickly learn

Key Competencies

• Professional communication skills
• Work and time management
• Attention to detail and high level of accuracy
• Information gathering
• Initiative
• Integrity
• Stress tolerance
• Adaptability
• Teamwork and collaboration
• Work independently
• Adverse to boredom
• Confidentiality

Distinguishing Characteristics

Friendly, self-starter with strong initiative who requires minimum supervision and can perform within certain guidelines. Must be punctual and reliable. Sensitivity to deadlines and confidentiality of records. Strong communication and people skills.

Familiarity with office procedures, very good organizational and multi-tasking abilities, strong can-do attitude, adaptable and flexible, detail oriented, self-sufficient, adverse to boredom.

Demonstrated ability to interact with all levels of contacts, using a high degree of diplomacy and congeniality.

Compensation and Benefit Package

• Salary – $16 - $18
• Paid Sick Time is accrued at hours for each hour worked, up to 40 hours.
• Hours – based on seasonal marina hours. (Primarily Sunday – Wednesday)