Supervisor, Facility Operations(Full Time) - Arlington Heights, IL, United States - Kenneth Young Center

Kenneth Young Center Arlington Heights, IL, United States

2 weeks ago

Full time

Description

Supervisor of Front Door Case Management & Temp Housing

At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives.

Our team welcomes and celebrates unique perspectives, and represents the diversity and vitality of our local communities.

This role helps realize our mission:

We partner with communities to support people of all ages to navigate life's challenges through personalized prevention, intervention, treatment, and recovery.

Join our team to grow in your career while building stronger, healthier communities.

Job Scope:

This position oversees Front Door temporary housing and provides clinical and administrative supervision to a team of 4-8 staff providing housing assistance, supportive counseling, and short-term focused case management to adults with serious mental illness.

Treatment services are delivered at flexible times that meet clients' needs and in settings that offer the best potential for positive outcomes, including in hospital settings, in-home, and in community-based settings.

Provide strengths-based, client-centered, and trauma-informed assessments and services to adults with severe mental illness, history of homelessness, and co-occurring substance use disorders.

Provide program orientation, monitor staff documentation, complete payroll and co-lead team meetings. Primary liaison with external providers and short-term housing partnerships.
Oversee temporary housing and all Front Door post-diversion services
Develop and maintain a strong range of immediate and temporary housing opportunities, including hotels, crisis beds, and KYC leased apartments; oversee temporary housing coordinator and coordinate with project and fiscal staff
Provide direct service activities through coverage, crisis intervention, and providing housing and case management services to a small caseload of 2-3 clients
Provide in-person and telephone services to clients and treatment teams to coordinate care and resolve client concerns
Communicate team expectations regarding dignity of risk, harm reduction and housing first philosophies, and clinically appropriate linkage and care coordination
Ensure that all services and clinical activities provided by all team members are compliant with standards, policies and procedures of the organization and clinical best practices
Ensure entire team completes documentation and charting in compliance with grant requirements, state specific accreditation, and agency standards
Ensure team is meeting productivity requirements and grant deliverables
Identify potential NIH (No-Income Housing) referrals and ensure connection to NIH team
Participate in clinical and administrative supervision as directed, to receive and offer feedback and for performance evaluation; Coordinate with HR, Information Systems, and Facilities to ensure adequate training and operations of the Assessment and Front Door administrative team
oversee day to day clinical and administrative operations and activities
Provide weekly and ad-hoc clinical and administrative supervision to a team of 4-8 direct reports, including clinical direction and administration with treatment planning and delivery
Complete regular co-visits with staff to include modeling and observing services provided as part of training, quality assurance, and assessments and crisis intervention support
Provide immediate crisis intervention and de-escalation to support clients and team members during business hours as needed; Provide performance evaluations for all supervisees, building on strengths and identifying ongoing growth/training needs, and supporting professional development
Coordinate with Supervisor of FD Assessment and Quality to lead joint Front Door team meeting; lead Case Management team lead as needed
Submit, in a timely and accurate fashion, schedules timesheets, mileage and other reports required by the Center's policies and procedures
Preferred 3 years of experience working with adults with serious mental illness
Preferred experience working with homeless populations and/or co-occurring substance use
Preferred experience working in non-traditional treatment environments , residential, hospital, and community settings
Basic computer and smartphone proficiency, knowledge of Word, Excel, and internet skills, team collaboration tools, and email
Up to 25% of the employee's time will be spent in the community, driving to and from and providing services in hospital settings and client homes
Position is located primarily in KYC office (Elk Grove/Arlington Heights).

After orientation and training period, option for hybrid to allow remote work-from-home 1-2 days per week depending on program and team needs.

Position is primarily Monday-Friday during business hours. Must be flexible at times to work a schedule in response to the needs of the target population served.
Participate in rotating backup weekend/holiday coverage for phone consult 9am-5pm referrals for assessment staff (approx.

Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:

Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
Long Term and Short Term Disability (BCBS), no cost to employee
Flexible Spending Account (with annual rollover)
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)

To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays.

8 Paid Organization-Wide Holidays
3 Personal Floating Holidays annually

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