- Proactively provide first level contact to customers and walk customer through problem solving process
- Properly escalate unresolved issues to the next level of support
- Track route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers' expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Ability to work rotating weekend schedule
- Other duties as assigned
- High School Graduate or
- Customer Service experience in a call center environment
- Help desk support experience
- Excellent communication skills (written and verbal) is a must
- Ability to read and comprehend documents and simple instructions
- Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
- SAP preferred but not required
- Ability to lift and/or move up to 20 lb
- Ability to stand, walk, bend, kneel, stoop, crouch and use hands to grip regularly
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Ability to sit for extended period of time
- Maintain a professional appearance and grooming standards as outlined
- Must be able to actively listen and comprehend verbal conversations for extended periods of time
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Help Desk Advisor - Arvada, United States - Mark VII Equipment
Description
Job Type
Full-time
Description
The Help Desk Advisor is responsible for monitoring car wash system failures and providing technical assistance to minimize down time.
Requirements
Essential Functions
All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.
Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.
Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a "can-do attitude" to maintain enthusiasm and provide encouragement by our demeanor.
Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job. Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.
Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.
Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.
Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Safety: Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards.
Salary Description
$20 - $25 per hour
