Community Manager - Los Angeles, CA
1 month ago

Job summary
The Community Manager leads all on-platform engagement and is responsible for shaping protecting and growing brand sentiment across owned external community spaces This role serves as the front line of audience interaction ensuring timely thoughtful and on-brand engagement while identifying trends opportunities and potential risks The Community Manager works closely with Brand Studio teams to inform strategy elevate content drive meaningful community growth Key responsibilities include leading day-to-day community management engaging moderating posting in alignment with brand voice guidelines actively managing brand sentiment responding to community interactions questions feedback monitoring conversations identifying escalated issues flagging routing them to appropriate Team Leads following upholding account posting moderation guidelines proactively seeking emerging platforms channels trends cultural moments informing fresh thinking ongoing ideation supporting Brand Managers reporting analytics trend tracking translating data into actionable insights maintaining communication internal teams ensuring alignment messaging tone response strategy serving as a brand steward within community spaces making interactions feel human culturally relevant aligned with brand values
Job description
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