Consumer Support Specialist - San Diego

Only for registered members San Diego, United States

15 hours ago

$38,000 - $62,000 (USD) per year *

* This salary range is an estimation made by beBee

Summary · A Consumer Support Specialist answers basic sales and support questions with some overlap with sales and support teams. You will collaborate closely with the Sales and Technical Support teams to ensure a high level of customer satisfaction.Job description · FUNCTIONAL ...

Job description

Summary

A Consumer Support Specialist answers basic sales and support questions with some overlap with sales and support teams. You will collaborate closely with the Sales and Technical Support teams to ensure a high level of customer satisfaction.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Provide entry level technical support to customers for ESET consumer products.

• Provide non-technical support to customers, partners and resellers about products, bundles and ESET platforms.

• Provide support to customers, partners and resellers during the ordering process.

• Gather relevant information based on requests from higher level support and implemented processes.

• Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures.

• Keep up to date knowledge of existing products and their components, along with the tools, processes, and procedures relevant to the team.

• Develop and maintain in-depth expertise in at least one product, providing advanced troubleshooting and support as needed.

• Perform scheduled callbacks to customers and stakeholders and respond to their basic requests in accordance with the defined procedures.

• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

REQUIREMENTS
Education and Experience:

• Bachelor's degree preferred in Computer Science, Information Technology, or a related field.

• 2+ years of experience working in a technical environment is preferred

• Experience working in a high-volume phone-based environment, managing back-to-back calls throughout the day while maintaining professionalism, accuracy, and a strong customer focus

Knowledge:

• Foundational IT skills with the ability to support current operating systems and standard office applications

• Basic understanding of sales-related processes and customer cases

• Familiarity with call handling procedures and support ticket workflows within a CRM system

Salary range for this position is $22-24 per hour DOE.

Benefits

Health & well-being

Cigna Medical Plan
Cigna Dental Plan
EyeMed Vision Plan
Reliance Standard Life Insurance
Reliance Standard Long Term Disability Plan
HealthJoy Employee Assistance Program
Cigna Supplemental Insurance
Lifestyle Spending Account
Bi-Weekly Mediation Series
On-site Gym and shower facilities

Family

Volunteer Day off
Paid Time off
Tuition Reimbursement
Birthing Parent Match
Pet Insurance

Office

Recreational Zone
Coffee & Snacks
Parking Benefit

Other

Benefit Hub - Discounts on travel, cars, electronics, etc…
401(k) retirement savings
ESET's Charitable Contributions Program
Referral Program

Primary location

San Diego

Additional locations

Time type

Full time

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