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Dealership Concierge/ Customer Service Professional - Salem, United States - Skylineforddirect
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Concierge/ Customer Service ProfessionalSkyline Sales Inc. is hiring a Concierge/ Customer Service Professional to join our winning team of motivated, customer-service driven professionals
The ideal candidate has a positive demeanor with the ability to accept ownership for customer satisfaction within their department. If you are a dynamic, multi-faceted professional with a winning attitude, we urge you to apply
Principal Job Responsibilities:
Offer inviting and professional customer service to all visitors including a courteous greeting, directions, information, appointment setting, and occasional de-escalation.
Anticipate, analyze, and report findings regarding customer needs and potential streamlined solutions. Your input will be key as we create and adjust the characteristics of this role.
Prioritize growing the dealership's base by providing the full customer service experience.
Function as a liaison between noncustomer facing positions within the dealership.
Assist other positions within the department as necessary.
Other departmental duties that may arise.
Applicant Requirements:
Ability to stay calm under pressure, be adaptable, and learn quickly.
Stellar attendance record
3+ years prior Customer Service Experience
Corporate Hiring Requirements:
Must be 18 years or older & have a clean driving record with a valid driver's license, able to pass a criminal background check and pre-employment drug testing, not including THC.
Ideal Qualifications:
Team Player
Excellent listening and communication skills
Computer literacy (familiarity with CDK a plus)
Problem-solving skills
Organization skills
Helpful, but not required:
Automotive Experience
Bilingual
Compensation and Schedule:
Monday- Friday between the hours of 7am-6pm
Pay starts out at $17/hour. Pay is determined by experience. Performance related bonus may be obtainable after a probationary period.
Physical Requirements and Working Conditions:
Occasionally driving a vehicle
Lift up to 25 lbs
Regular use of computers
Supervisory Responsibilities:
None
FLSA Status:
Nonexempt
Work area may include office, service shop, sales floor, etc.
Ability to sit and stand repeatedly throughout your shift.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)#J-18808-Ljbffr